Aftersales Executive - Mercedes Benz

Role Overview

Become a vital part of LSH Auto at their premier Stockport dealership as an Aftersales Executive. In this position, you will act as a central point of contact between customers and the service department, ensuring a seamless and positive aftersales experience.

Primary Responsibilities

• Handle customer inquiries promptly regarding service appointments and aftersales support.
• Organize and coordinate service bookings to maintain efficient service department operations.
• Work collaboratively with service and parts teams to provide customers with timely and accurate updates.
• Actively gather and respond to customer feedback, resolving any concerns professionally.
• Support the promotion of aftersales initiatives aimed at enhancing customer involvement and satisfaction.
• Strive to meet and exceed key performance indicators associated with aftersales services.

Requirements

• Capability to respond quickly and effectively to customer service inquiries.
• Strong organizational skills for managing appointment schedules.
• Excellent communication and teamwork skills to liaise between departments and customers.
• Proactive attitude towards customer service and problem resolution.
• Commitment to achieving performance targets in aftersales service.

Compensation & Work Hours

This role offers a salary of £30,387 annually with the potential for on-target earnings (OTE) bonuses. The position entails a 45-hour workweek.

Employee Benefits

• Access to various Mercedes Benz training and leadership programs.
• Refer a friend scheme with rewards up to £1000.
• Company-funded continuous training and professional development.
• Participation in the Platinum Plus Rewards Scheme.
• Opportunity to purchase colleague cars at special rates.
• Eye care vouchers provided.
• Life assurance coverage equivalent to four times the annual salary.
• Holiday entitlement of 31 days including bank holidays, increasing to 38 days based on tenure.
• Support for employee wellbeing.
• Enrollment in the company pension scheme.