Technical Service Desk Executive - International Voice
Pune, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 400,000 – INR 700,000 / year
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Education
- Graduation not required
- Eligibility
- All candidates including non-graduates are eligible to apply.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Gratitude India, established in 2004, has transformed from a traditional BPO recruiter to a technology-driven organization certified with ISO 9001:2008. The company utilizes AI chatbots to speed up recruitment, accounting for 20% of hires, aiming to make hiring smarter and more people-centric.
Job Overview and Responsibilities
This role focuses on providing exceptional technical service desk support via international voice communication channels. The candidate will handle customer service in a technical or telecom domain, ensuring effective communication and troubleshooting.
Candidate Requirements
- Experience exceeding six months in a relevant customer service environment.
- Preferred industry background includes telecom or technical services sectors.
- Education: Graduate or undergraduate individuals with a focus on customer service backgrounds are favored, though graduation is not mandatory.
- Strong command of English with a neutral accent to facilitate clear communication.
- Excellent written communication skills with the ability to understand email correspondences effectively.
- Proficient verbal communication abilities.
- Flexibility to work in 24/7 shift patterns.