Account Executive (Americas, Canada, United Kingdom, Ireland)

About the Role

As an Account Executive at Shopify, you will drive merchant growth by sourcing, winning, and onboarding merchants, then helping them get set up for long-term success. This opportunity covers multiple segments, including SMB, Mid-Market, Large, and Enterprise, and includes both direct-to-consumer and retail selling. You will manage the merchant journey from the first conversation through to a live merchant generating transactions, creating value for the merchant while also contributing value back to Shopify through new business and expansion.

Submitting one application for this role allows Shopify recruiters and hiring managers across different teams to review your profile for open opportunities across SMB, Mid-Market, Large, and Enterprise segments so your background can be matched to the most suitable role.

Key Responsibilities

• Build your own pipeline by consistently prospecting through outbound email, phone outreach, and LinkedIn conversations.
• Take full ownership of the merchant relationship from initial contact through to activation and live transactions.
• Manage the complete sales process, including opportunity qualification, discovery, capturing merchant goals and challenges, and guiding the buying process with both advocates and decision-makers.
• Sell through value by translating business impact into clear return-on-investment stories tailored to each merchant’s specific situation.

Qualifications

• Background in a closing sales position with a demonstrated record of succeeding in competitive settings.
• Comfort with outbound prospecting and working in a fast-paced, high-volume sales environment.
• Proven ability to manage the full sales cycle from discovery and recommendation through negotiation and closure.
• A consultative, relationship-first approach that builds trust quickly and surfaces real business needs.
• Strong resilience and flexibility when priorities change or conditions shift.
• Excellent organization and time management while handling several opportunities at once.
• Hands-on experience using a CRM and sales engagement tools.

Nice to Have

• Exposure to commerce businesses and prior SaaS selling experience.

What Shopify Looks for in Sales People

• A builder mentality: you improve the process rather than only following it, by testing, refining, documenting, and scaling what works.
• Strong closing discipline: you own outcomes and move deals forward with urgency and structure.
• High outbound effectiveness: you create pipeline through proactive outreach across calls, email, social channels, events, and partners.
• Solid sales craft: you run structured discovery, quantify value, create mutual action plans, and maintain clean CRM hygiene and forecasting.
• Strong execution intensity: you operate with pace, competitiveness, resilience, and persistence.
• High ownership: you act quickly, take responsibility, and do not wait for direction.
• Comfort with ambiguity and change: you remain effective while priorities evolve and products continue to develop.

How We Work

Shopify values people who build with a strong sense of ownership and independence. The company offers autonomy, high expectations, and a rapid pace. Teams iterate often, challenge one another, and expect individuals to own outcomes rather than wait for ideal conditions. This environment suits people who want responsibility and growth more than comfort and certainty.

About Shopify

Shopify exists to make opportunity more accessible. The company helps entrepreneurs and enterprises build and grow businesses, and since 2006 it has expanded to more than 8,300 employees while powering over $1 trillion in sales for millions of merchants across 175 countries. The work is intended to be meaningful both for merchants and for the people building the platform.

About You

Shopify operates at a fast, evolving pace that includes complexity, ambiguity, and occasional chaos. People who thrive there are comfortable with uncertainty and change. Before applying, consider whether you can stay highly committed to making commerce better, pursue continuous growth, keep up with a demanding pace, remain resourceful under ambiguity, think critically, use AI tools where appropriate, embrace differences and disagreement to get work done, and work in a digital-first environment.

Additional Information

Shopify may use AI-enabled tools to help screen, select, and assess applications. Any AI-generated output is reviewed and checked by the recruitment team before decisions are made.