Customer Service Specialist

About the Role

Noel Group is seeking a Customer Service Specialist to join our well-established client located in Liffey Valley, Dublin. This position offers an excellent chance to become part of a dynamic and supportive team within a respected and expanding organisation. It is ideal for individuals with prior customer service experience who desire a role that is both varied and offers promising long-term growth.

Key Responsibilities

• Respond to customer inquiries received via telephone, email, and internal platforms.
• Deliver prompt and professional assistance across various communication channels.
• Accurately handle customer requests and maintain updated records.
• Update and oversee data in internal databases and management systems.
• Foster high customer satisfaction through effective communication techniques.
• Ensure all customer engagements are conducted with professionalism and efficiency.

Minimum Qualifications

• Demonstrated experience in customer service or direct customer interaction roles.
• Strong verbal and written communication skills alongside interpersonal aptitude.
• Proficient IT skills with the ability to quickly adapt to new technologies and systems.
• A calm, professional, and customer-oriented demeanor.
• Residency in Dublin with valid work authorization (note: no sponsorship available).