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仕事内容
About the Role
Noel Group is seeking a Customer Service Specialist to join our well-established client located in Liffey Valley, Dublin. This position offers an excellent chance to become part of a dynamic and supportive team within a respected and expanding organisation. It is ideal for individuals with prior customer service experience who desire a role that is both varied and offers promising long-term growth.
Key Responsibilities
- Respond to customer inquiries received via telephone, email, and internal platforms.
- Deliver prompt and professional assistance across various communication channels.
- Accurately handle customer requests and maintain updated records.
- Update and oversee data in internal databases and management systems.
- Foster high customer satisfaction through effective communication techniques.
- Ensure all customer engagements are conducted with professionalism and efficiency.
Minimum Qualifications
- Demonstrated experience in customer service or direct customer interaction roles.
- Strong verbal and written communication skills alongside interpersonal aptitude.
- Proficient IT skills with the ability to quickly adapt to new technologies and systems.
- A calm, professional, and customer-oriented demeanor.
- Residency in Dublin with valid work authorization (note: no sponsorship available).