General Manager

About the Role

An exceptional opportunity is open for a commercially savvy General Manager to lead a customer-oriented entertainment and leisure facility in Cork. This full-time, permanent position involves complete operational ownership, focusing on driving strong commercial results, operational excellence, customer satisfaction, and team leadership.

Core Responsibilities

• Oversee all facets of business operation including financial management, team leadership, and customer experience delivery.
• Manage budgets, analyze KPIs to identify revenue and efficiency improvements, and implement strategies for profitability growth.
• Lead daily operations ensuring high standards of service, cleanliness, compliance, and operational procedures.
• Manage cash handling, stock control, and administrative tasks effectively to support business operations.
• Lead and develop a large team by instilling a culture of high performance, accountability, and customer focus.
• Recruit and nurture talent, conduct performance reviews and coaching for employee growth and succession planning.
• Champion superior customer experiences by responding to feedback and fostering loyalty.
• Build collaborative relationships with internal teams and external stakeholders to support business goals.

Candidate Profile

• 5 to 7 years of senior management experience in retail, hospitality, leisure, or related sectors.
• Strong P&L ownership with experience managing businesses generating between €2 million and €5 million in revenue.
• Proven track record of revenue growth, profitability improvements, and cost management.
• Experience leading teams of 30 or more employees with a focus on cultivating engaging and productive work environments.
• Analytical mindset utilizing KPIs and reports for data-driven decisions.
• Excellent leadership, communication, stakeholder management, and multitasking abilities.
• Hands-on leadership style with practical problem-solving and organisational skills.
• Proficiency with Microsoft Office and business management software.

Desirable Attributes

• Experience in multi-site management or operational transformation projects.
• Background in regulated or compliance-focused industries.
• Familiarity with marketing initiatives and customer engagement strategies.

Compensation and Benefits

• Salary range from €55,000 to €60,000 depending on experience.
• Performance-based bonus opportunities available.
• Significant leadership responsibilities with autonomy.
• Opportunities for professional growth and career development.
• Supportive management culture promoting collaboration.