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About the Role

An exceptional opportunity is open for a commercially savvy General Manager to lead a customer-oriented entertainment and leisure facility in Cork. This full-time, permanent position involves complete operational ownership, focusing on driving strong commercial results, operational excellence, customer satisfaction, and team leadership.

Core Responsibilities

Oversee all facets of business operation including financial management, team leadership, and customer experience delivery.
Manage budgets, analyze KPIs to identify revenue and efficiency improvements, and implement strategies for profitability growth.
Lead daily operations ensuring high standards of service, cleanliness, compliance, and operational procedures.
Manage cash handling, stock control, and administrative tasks effectively to support business operations.
Lead and develop a large team by instilling a culture of high performance, accountability, and customer focus.
Recruit and nurture talent, conduct performance reviews and coaching for employee growth and succession planning.
Champion superior customer experiences by responding to feedback and fostering loyalty.
Build collaborative relationships with internal teams and external stakeholders to support business goals.

Candidate Profile

5 to 7 years of senior management experience in retail, hospitality, leisure, or related sectors.
Strong P&L ownership with experience managing businesses generating between €2 million and €5 million in revenue.
Proven track record of revenue growth, profitability improvements, and cost management.
Experience leading teams of 30 or more employees with a focus on cultivating engaging and productive work environments.
Analytical mindset utilizing KPIs and reports for data-driven decisions.
Excellent leadership, communication, stakeholder management, and multitasking abilities.
Hands-on leadership style with practical problem-solving and organisational skills.
Proficiency with Microsoft Office and business management software.

Desirable Attributes

Experience in multi-site management or operational transformation projects.
Background in regulated or compliance-focused industries.
Familiarity with marketing initiatives and customer engagement strategies.

Compensation and Benefits

Salary range from €55,000 to €60,000 depending on experience.
Performance-based bonus opportunities available.
Significant leadership responsibilities with autonomy.
Opportunities for professional growth and career development.
Supportive management culture promoting collaboration.

General Manager

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