Technical Service Desk Executive - International Voice

About the Company

Gratitude India, established in 2004, has transformed from a traditional BPO recruiter to a technology-driven organization certified with ISO 9001:2008. The company utilizes AI chatbots to speed up recruitment, accounting for 20% of hires, aiming to make hiring smarter and more people-centric.

Job Overview and Responsibilities

This role focuses on providing exceptional technical service desk support via international voice communication channels. The candidate will handle customer service in a technical or telecom domain, ensuring effective communication and troubleshooting.

Candidate Requirements

• Experience exceeding six months in a relevant customer service environment.
• Preferred industry background includes telecom or technical services sectors.
• Education: Graduate or undergraduate individuals with a focus on customer service backgrounds are favored, though graduation is not mandatory.
• Strong command of English with a neutral accent to facilitate clear communication.
• Excellent written communication skills with the ability to understand email correspondences effectively.
• Proficient verbal communication abilities.
• Flexibility to work in 24/7 shift patterns.