Technical Service Desk Executive - International Voice

Gratitude India

Pune, Maharashtra, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: ಯಾವುದೇ
ಸಂಬಳ: INR 400,000 – INR 700,000 / year
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 1 ಗಂಟೆ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ವಿದ್ಯಾಭ್ಯಾಸ: Graduation not required
ಅರ್ಹತೆ: All candidates including non-graduates are eligible to apply.
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

About the Company

Gratitude India, established in 2004, has transformed from a traditional BPO recruiter to a technology-driven organization certified with ISO 9001:2008. The company utilizes AI chatbots to speed up recruitment, accounting for 20% of hires, aiming to make hiring smarter and more people-centric.

Job Overview and Responsibilities

This role focuses on providing exceptional technical service desk support via international voice communication channels. The candidate will handle customer service in a technical or telecom domain, ensuring effective communication and troubleshooting.

Candidate Requirements

Experience exceeding six months in a relevant customer service environment.
Preferred industry background includes telecom or technical services sectors.
Education: Graduate or undergraduate individuals with a focus on customer service backgrounds are favored, though graduation is not mandatory.
Strong command of English with a neutral accent to facilitate clear communication.
Excellent written communication skills with the ability to understand email correspondences effectively.
Proficient verbal communication abilities.
Flexibility to work in 24/7 shift patterns.

ಕೌಶಲ್ಯಗಳು

ಸಮಸ್ಯೆ ಪರಿಹರಿಸುವ ಲಿಖಿತ ಸಂವಹನ ತಾಂತ್ರಿಕ ಸಹಾಯ ಗ್ರಾಹಕ ಸೇವೆ ಮೌಖಿಕ ಸಂವಹನ ಶಿಫ್ಟ್ ಕೆಲಸದ ಹೊಂದಾಣಿಕೆ Telecom Domain Knowledge International voice communication Email Comprehension