Technical Service Desk Executive - International Voice

Gratitude India

Pune, Maharashtra, India · पूरा समय

अप्लाय करने वाले प्रथम बनिए

अनुभव: कोई
वेतन: INR 400,000 – INR 700,000 / year
उद्घाटन: 1
की तैनाती: 17 घंटे पहले

कार्य मोड: कार्यालय में हूँ
शिक्षा: Graduation not required
पात्रता: All candidates including non-graduates are eligible to apply.
फिर शुरू करना: आवेदन करना आवश्यक है

आप कहाँ काम करेंगे

नौकरी का विवरण

About the Company

Gratitude India, established in 2004, has transformed from a traditional BPO recruiter to a technology-driven organization certified with ISO 9001:2008. The company utilizes AI chatbots to speed up recruitment, accounting for 20% of hires, aiming to make hiring smarter and more people-centric.

Job Overview and Responsibilities

This role focuses on providing exceptional technical service desk support via international voice communication channels. The candidate will handle customer service in a technical or telecom domain, ensuring effective communication and troubleshooting.

Candidate Requirements

Experience exceeding six months in a relevant customer service environment.
Preferred industry background includes telecom or technical services sectors.
Education: Graduate or undergraduate individuals with a focus on customer service backgrounds are favored, though graduation is not mandatory.
Strong command of English with a neutral accent to facilitate clear communication.
Excellent written communication skills with the ability to understand email correspondences effectively.
Proficient verbal communication abilities.
Flexibility to work in 24/7 shift patterns.

कौशल

समस्या को सुलझाना लिखित संचार तकनीकी समर्थन ग्राहक सेवा मौखिक संचार शिफ्ट कार्य के प्रति अनुकूलनशीलता Telecom Domain Knowledge International voice communication Email Comprehension