- 经验
- 1年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 6天前
- 工作模式
- 在办公室
- 学历
- 高中毕业证书
- 恢复
- 需要申请
职位描述
About the Role
This position is focused on delivering outstanding dining experiences within a highly empowering environment. As a representative of our brand throughout the guest journey, the goal is to ensure every guest departs as a delighted supporter of our restaurants, from the moment they arrive until their farewell.
Key Responsibilities
- Perform all operational aspects of Food & Beverage service adhering rigorously to established standards and procedures.
- Consistently go beyond expectations to enhance guest experience.
- Proactively address potential complaints, ensuring effective resolution and service recovery as required.
- Engage actively and positively with fellow team members, prioritizing the guest's interests at all times.
Qualifications and Requirements
- Possess a genuine service-oriented personality with a high level of emotional intelligence.
- Minimum educational requirement is a high school diploma; a college degree in Hotel Management or related disciplines is preferred.
- At least one year of prior experience in a similar role within a five-star hospitality environment is essential.
- Excellent command of written and spoken English; proficiency in additional languages is considered an advantage.
Performance and Culture
Success in this role will be measured by operational excellence, guest satisfaction, and a proactive service mindset. The work culture emphasizes customer focus, ownership, agility, resilience, and continual learning.
Company Values
- Customer Focus: Prioritize customer satisfaction by consistently fulfilling promises with high-quality products and experiences.
- Ownership Mindset: Demonstrate responsibility for every detail and proactively enhance business effectiveness.
- Fast Paced: Adapt swiftly and decisively to meet business demands and provide exceptional speed in service delivery.
- Talent and Tenacity: Bring energy, positivity, and a team-oriented approach to overcome challenges and achieve goals.
- Adaptability: Embrace change, challenge norms, and drive innovation to meet future needs.