F&B Service Role at True Slice - Emaar, UAE

About the Role

This position is focused on delivering outstanding dining experiences within a highly empowering environment. As a representative of our brand throughout the guest journey, the goal is to ensure every guest departs as a delighted supporter of our restaurants, from the moment they arrive until their farewell.

Key Responsibilities

• Perform all operational aspects of Food & Beverage service adhering rigorously to established standards and procedures.
• Consistently go beyond expectations to enhance guest experience.
• Proactively address potential complaints, ensuring effective resolution and service recovery as required.
• Engage actively and positively with fellow team members, prioritizing the guest's interests at all times.

Qualifications and Requirements

• Possess a genuine service-oriented personality with a high level of emotional intelligence.
• Minimum educational requirement is a high school diploma; a college degree in Hotel Management or related disciplines is preferred.
• At least one year of prior experience in a similar role within a five-star hospitality environment is essential.
• Excellent command of written and spoken English; proficiency in additional languages is considered an advantage.

Performance and Culture

Success in this role will be measured by operational excellence, guest satisfaction, and a proactive service mindset. The work culture emphasizes customer focus, ownership, agility, resilience, and continual learning.

Company Values

• Customer Focus: Prioritize customer satisfaction by consistently fulfilling promises with high-quality products and experiences.
• Ownership Mindset: Demonstrate responsibility for every detail and proactively enhance business effectiveness.
• Fast Paced: Adapt swiftly and decisively to meet business demands and provide exceptional speed in service delivery.
• Talent and Tenacity: Bring energy, positivity, and a team-oriented approach to overcome challenges and achieve goals.
• Adaptability: Embrace change, challenge norms, and drive innovation to meet future needs.