Office Assistant

About the Role

We are seeking a diligent and guest-oriented Executive to oversee daily activities at our guest house and hotel. This position involves ensuring top-notch hospitality, flawless function of property operations, and seamless coordination amongst various departments.

Key Responsibilities

• Handling room reservations through multiple channels including phone, email, and web booking platforms.
• Working closely with housekeeping and maintenance teams to guarantee rooms are ready for guests.
• Addressing guest questions, requests, and complaints quickly and efficiently.
• Maintaining guest information, managing invoices, and overseeing payment collection.
• Tracking room occupancy and updating daily operational reports.
• Liaising with corporate clients regarding bookings and accommodation needs.
• Ensuring cleanliness, safety, and hygiene standards are strictly followed.
• Coordinating with vendors for maintenance and operational needs.
• Compiling daily, weekly, and monthly operational reports.
• Assisting with billing, GST invoice generation, and general administrative duties.
• Delivering excellent customer service to maintain high guest satisfaction levels.