Regional Operations Director

About the Role

We have a remarkable opportunity for a committed Regional Operations Director to lead multiple care homes across Norfolk, Suffolk, and Essex. This healthcare provider specializes in nursing, residential, dementia, and respite care, operating new-build facilities that offer exceptional luxury and high standards.

Key Responsibilities

• Oversee strategic and day-to-day operations of all care homes and services in the East region.
• Support and mentor operations managers to ensure excellent care delivery and compliance with regulations.
• Maintain or enhance CQC ratings for all regional homes to Good or Outstanding levels.
• Drive ongoing improvements in care quality, resident satisfaction, and clinical results.
• Manage regional occupancy, revenue, and EBITDA goals with full accountability.
• Control regional budgets and seek cost efficiencies without sacrificing care quality.
• Assist with recruitment, retention, and succession planning for management roles across the region.
• Promote a positive, inclusive workplace culture prioritizing staff well-being and lowering turnover rates.

Preferred Qualifications and Experience

• Extensive senior leadership experience in care home or healthcare operations.
• Proven ability to manage multiple sites or services simultaneously.
• Deep understanding of CQC standards and adult social care regulations.
• Strong track record in quality improvement and addressing underperformance.
• Commercially savvy, with experience overseeing P&L or budgeting responsibility.
• Exceptional people leadership skills focused on talent development.
• Excellent communication and stakeholder management capabilities.
• Experience operating at regional director level or equivalent.
• Knowledge of care market dynamics and local commissioning environments.
• Experience in supporting new home launches or acquisitions.

Mandatory Requirements

Candidates must hold a Registered Manager qualification or have equivalent clinical/care leadership experience.

Compensation and Work Details

The successful candidate will receive a competitive annual salary of GBP 85000, working 40 hours per week from 9am to 5pm, Monday to Friday. This is a permanent full-time role.

Benefits

• Monthly car allowance or company car option.
• Performance-related bonus opportunities.
• Private healthcare available upon qualifying.
• 25 days holiday plus bank holidays annually.
• Pension scheme participation.
• Comprehensive induction and ongoing training programs.
• Career development and advancement prospects.
• Employee Assistance Programme access.
• Blue Light Card Scheme membership.
• Loyalty bonus incentives.
• Employer-paid DBS disclosure.

Reference

Reference ID: 7350