Receptionist Cum Telecaller

About the Role

We are seeking a personable and organized Receptionist cum Telecaller to manage front desk operations, handle phone communications, welcome visitors, and assist in customer engagement. The candidate should demonstrate excellent communication abilities, a professional demeanor, and effective multitasking skills to support various administrative functions.

Key Responsibilities

• Greet and assist visitors, clients, and suppliers with courtesy and professionalism.
• Maintain the reception area, keeping it tidy and presentable.
• Manage records for incoming and outgoing mail, couriers, and visitors.
• Schedule and coordinate visitor appointments with appropriate company departments.
• Answer incoming calls and route them appropriately.
• Place calls to current and potential customers for follow-ups, inquiries from Indiamart, feedback collection, and promotional activities.
• Respond to customer enquiries professionally, delivering accurate information about company products and services.
• Document customer interactions and maintain detailed call logs.
• Follow up on outstanding enquiries and update the sales team as needed.
• Execute additional administrative tasks as directed by management.

Required Skills and Experience

• Strong verbal and written communication skills in Hindi.
• Reading and writing proficiency in English.
• Professional and pleasant personality with good telephone etiquette and interpersonal skills.
• Effective organization and multitasking capabilities.
• Basic proficiency with MS Office applications, including Word, Excel, and Outlook.
• Fundamental knowledge of Tally ERP 9.
• Capable of working independently as well as in a team environment.

Qualifications and Eligibility

Candidates should have completed 10th and 12th grade. Applicants with 1 to 2 years experience as a receptionist, telecaller, or customer service executive are preferred, although freshers with excellent communication skills are welcome to apply.

Working Hours

The position requires working Monday through Saturday from 9 am to 6 pm.

Preferred Attributes

• A positive and customer-centric attitude.
• Strong ability to follow-up and track enquiries.
• Calmness and composure under pressure.
• Punctuality, discipline, and eagerness to learn.