કામનું વર્ણન

About the Role

We are seeking a personable and organized Receptionist cum Telecaller to manage front desk operations, handle phone communications, welcome visitors, and assist in customer engagement. The candidate should demonstrate excellent communication abilities, a professional demeanor, and effective multitasking skills to support various administrative functions.

Key Responsibilities

Greet and assist visitors, clients, and suppliers with courtesy and professionalism.
Maintain the reception area, keeping it tidy and presentable.
Manage records for incoming and outgoing mail, couriers, and visitors.
Schedule and coordinate visitor appointments with appropriate company departments.
Answer incoming calls and route them appropriately.
Place calls to current and potential customers for follow-ups, inquiries from Indiamart, feedback collection, and promotional activities.
Respond to customer enquiries professionally, delivering accurate information about company products and services.
Document customer interactions and maintain detailed call logs.
Follow up on outstanding enquiries and update the sales team as needed.
Execute additional administrative tasks as directed by management.

Required Skills and Experience

Strong verbal and written communication skills in Hindi.
Reading and writing proficiency in English.
Professional and pleasant personality with good telephone etiquette and interpersonal skills.
Effective organization and multitasking capabilities.
Basic proficiency with MS Office applications, including Word, Excel, and Outlook.
Fundamental knowledge of Tally ERP 9.
Capable of working independently as well as in a team environment.

Qualifications and Eligibility

Candidates should have completed 10th and 12th grade. Applicants with 1 to 2 years experience as a receptionist, telecaller, or customer service executive are preferred, although freshers with excellent communication skills are welcome to apply.

Working Hours

The position requires working Monday through Saturday from 9 am to 6 pm.

Preferred Attributes

A positive and customer-centric attitude.
Strong ability to follow-up and track enquiries.
Calmness and composure under pressure.
Punctuality, discipline, and eagerness to learn.

Receptionist Cum Telecaller