Customer Success Manager
Hindco Recruitment Consultants
Karimnagar, Telangana, India · На постоянной основе
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- Опыт
- Любой
- Зарплата
- —
- Открытия
- 1
- Опубликовано
- 2 часа назад
- Режим работы
- В офисе
- Образование
- Любой выпускник
- Критерии отбора
- Подать заявку может любой выпускник.
- Резюме
- Необходимо подать заявку.
Где вы будете работать
Описание работы
Role Overview
This position focuses on managing the full post-purchase customer journey for a consumer electronics business. The role covers customer onboarding after sale, ongoing service support, and prompt handling of issues to maintain a strong customer experience.
Key Responsibilities
- Oversee the complete customer lifecycle after the product has been purchased, including onboarding and service support.
- Work to keep customer satisfaction high by resolving questions and complaints without delay.
- Serve as the escalation contact for urgent or complex customer issues and drive them to a quick closure.
Candidate Profile
The ideal applicant should have prior exposure to after-sales service or customer success, preferably within consumer durables. A good understanding of service operations and vendor coordination is important, along with strong customer interaction and problem-solving ability.
Eligibility
Any graduate can apply.