Customer Success Manager

Role Overview

This position focuses on managing the full post-purchase customer journey for a consumer electronics business. The role covers customer onboarding after sale, ongoing service support, and prompt handling of issues to maintain a strong customer experience.

Key Responsibilities

• Oversee the complete customer lifecycle after the product has been purchased, including onboarding and service support.
• Work to keep customer satisfaction high by resolving questions and complaints without delay.
• Serve as the escalation contact for urgent or complex customer issues and drive them to a quick closure.

Candidate Profile

The ideal applicant should have prior exposure to after-sales service or customer success, preferably within consumer durables. A good understanding of service operations and vendor coordination is important, along with strong customer interaction and problem-solving ability.

Eligibility

Any graduate can apply.