Customer Success Manager
Hindco Recruitment Consultants
Karimnagar, Telangana, India · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 2 heures
- Mode de travail
- Au bureau
- Éducation
- Tout diplômé
- Admissibilité
- Tout diplômé peut postuler.
- CV
- Candidature requise
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Description de l'emploi
Role Overview
This position focuses on managing the full post-purchase customer journey for a consumer electronics business. The role covers customer onboarding after sale, ongoing service support, and prompt handling of issues to maintain a strong customer experience.
Key Responsibilities
- Oversee the complete customer lifecycle after the product has been purchased, including onboarding and service support.
- Work to keep customer satisfaction high by resolving questions and complaints without delay.
- Serve as the escalation contact for urgent or complex customer issues and drive them to a quick closure.
Candidate Profile
The ideal applicant should have prior exposure to after-sales service or customer success, preferably within consumer durables. A good understanding of service operations and vendor coordination is important, along with strong customer interaction and problem-solving ability.
Eligibility
Any graduate can apply.