Junior Customer Success Manager (m/w/d)

About the Role

At mika AI, we simplify accounting for small and medium-sized businesses by automating repetitive tasks with AI while our team ensures accuracy. As we rapidly grow and support hundreds of customers, we're looking for a Junior Customer Success Manager to join our team. You won't be just a tier-three support contact; from day one, you'll be the primary voice customers interact with. Collaborating closely with a small, transparent team, you'll have meaningful influence on mika's evolution.

Key Responsibilities

• Guide new customers through onboarding—from initial setup to confident use of the platform.
• Serve as the first point of contact for inquiries, feedback, and minor issues via chat, email, or calls.
• Ensure smooth pipeline operations so customers always understand the next steps.
• Identify recurring customer challenges, gaps in onboarding flow, and opportunities for automation.
• Lead your own project, such as expanding the knowledge base, improving onboarding, or testing new workflows.
• Represent customer perspectives directly within the team, acting as a liaison between Accounting, Product, and Founders.

Qualifications

• Some initial customer-facing experience, whether in customer success, support, account management, or student roles involving client interaction.
• Basic comprehension of accounting or tax concepts; a background in business administration or commercial training is sufficient; further knowledge will be provided.
• Clear and empathetic communication skills in both German and English (approximate B2 level).
• Structured thinking that goes beyond isolated problems to understanding underlying processes.
• Practical, solution-oriented mindset: you prefer presenting ideas rather than problems and actively tackle challenges.
• Motivation to contribute and grow within a fast-expanding startup environment.

Benefits

• Fully remote work within Germany or Austria; Berlin-based team events are optional.
• Flexible working hours with trust and personal responsibility, no fixed 9-to-5 schedule.
• Clear career growth potential aligned with company expansion.
• A small, supportive team culture where colleagues have each other's backs.
• Opportunities to shape a product that addresses real customer problems.