Customer Service Executive - International Voice Process

About the Role

We are currently seeking skilled professionals for the position of Customer Service Executive specializing in International Voice Process within a dynamic and expanding BPO organization. This role is ideal for individuals with strong English communication skills and prior experience in international customer handling.

Key Responsibilities

• Manage and address customer inquiries through voice communication effectively.
• Ensure customer satisfaction by providing prompt and accurate support.
• Exhibit a positive attitude while handling international clients.

Qualifications and Experience

• Minimum educational qualification: Higher Secondary Certificate (HSC) or graduate degree.
• At least 6 months of experience in an international BPO voice process environment.
• Excellent command over English communication.
• Strong customer handling abilities paired with a constructive attitude.

Compensation and Benefits

• Monthly salary ranging between ₹18,000 and ₹30,000, plus enticing performance incentives.
• Opportunity for career growth based on performance.
• Retention bonuses and medical insurance coverage.
• Additional allowances for night shift workers.

Work Schedule and Location

• Night shift aligned with US time zones.
• Five working days per week, specific to the process.
• Positions available in Navi Mumbai and Thane locations.

Additional Details

• Join a growing company offering a professional work environment and promising career advancement.
• Immediate joining is possible with walk-in opportunities.