Receptionist / Front Office Executive

Position Overview

Golden Vista Resort is in search of a polished and customer-oriented Receptionist / Front Office Executive to efficiently manage front desk duties and deliver outstanding guest service. The role requires excellent communication abilities, hospitality expertise, and experience in managing guest interactions to ensure a welcoming experience.

Key Duties and Responsibilities

• Warmly welcome and assist guests upon arrival with professionalism.
• Manage guest check-in, check-out, and registration procedures accurately.
• Respond promptly and professionally to all phone inquiries and guest requests.
• Maintain comprehensive guest records and reservation information with precision.
• Collaborate closely with housekeeping and various departments to facilitate excellent guest services.
• Handle guest issues efficiently and provide timely resolutions.
• Oversee front desk operations to foster a positive guest environment.
• Keep the reception area tidy and presentable at all times.
• Support general resort administrative tasks and daily operations.

Candidate Expectations

• At least two years of professional experience in reception, front office, hotel, resort, or customer service roles.
• Completion of 12th grade education.
• Basic conversational English skills.
• Strong communication capabilities.
• Knowledge of hospitality and guest service principles.
• Proficiency in handling telephone etiquette and front desk software.
• Computer literate with ability to manage guest registration and monitoring systems.
• Elegant personal appearance and professional demeanor.

Benefits and Work Conditions

• Monthly fixed salary ranging between ₹14,000 and ₹17,000, dependent upon skills and experience.
• Annual performance bonus.
• Provident Fund and ESIC benefits.
• Complimentary meals provided.
• Available accommodation at the resort.
• Opportunity for career advancement within the hospitality field.
• Engagement in a professional work environment.
• Full-time day shifts.

Additional Information

• Age requirement: Between 21 and 35 years.
• Open to applicants of any gender.
• Work location: NH12, More, Hasadanga, Mayapur, Dhubulia, West Bengal – 741140, Krishnanagar.
• Contact person: Prince Mondal.
• Contact number: 9883381010.