IT Support Analyst

Overview

Join a dynamic IT support team as an entry-level IT Service Desk Analyst based remotely in the United Kingdom. This full-time position offers a great chance for individuals eager to start their career in IT, providing vital first-line assistance to both employees and customers. Comprehensive training will be provided to ensure growth and success within the technology support field.

Key Responsibilities

• Handle IT support inquiries through phone, email, and ticket systems efficiently.
• Diagnose and resolve common problems related to hardware, software, and basic networking.
• Manage installation, configuration, and maintenance of user devices and accounts.
• Refer advanced technical challenges to senior IT personnel promptly.
• Maintain accurate and detailed records of incidents, solutions, and updates in ticketing software.
• Support password resets, software deployments, and system access requests.
• Provide excellent customer service adhering to response time targets.
• Comply with IT security standards and recommended best practices.

Required Skills and Qualifications

• Basic familiarity with Windows OS and Microsoft Office 365 suite.
• Foundational understanding of computer hardware and software troubleshooting techniques.
• Excellent communication capabilities and problem-solving mindset.
• Quick learning ability combined with self-directed work habits.
• Prior customer service or IT support experience beneficial but not mandatory.
• Relevant certifications such as CompTIA ITF+, A+, or equivalents are advantageous.

Benefits and Perks

• Work remotely from anywhere in the UK.
• Competitive salary structure.
• Comprehensive paid training and opportunities to develop career-wise.
• Access to private healthcare services.
• Enrollment in pension scheme.
• Paid annual leave entitlement.
• Employee wellness programs to support health and wellbeing.
• Support for professional certifications and clear career progression paths.
• A welcoming and collaborative work culture.