Customer Support Executive - Non Voice Process (Email Support)

About the Company

Sutherland is a global leader specializing in business and digital transformation with over 35 years of expertise. We blend deep domain knowledge and advanced technologies including AI, automation, and analytics to enhance productivity and growth for leading brands in sectors like Healthcare, Banking, Technology, and Retail. Our team of 40,000 professionals focuses on delivering tailored and scalable customer engagement solutions through innovative platforms and collaborative partnerships.

Job Responsibilities

• Address customer inquiries by managing both chat and email support channels.
• Provide precise information and resolve customer issues promptly.
• Preserve professionalism and clarity in written communications.
• Ensure high customer satisfaction by effectively managing concerns.
• Adhere strictly to company policies and standard procedures during interactions.

Job Requirements

• Proficient written English communication skills.
• Basic understanding of computer operations.
• Willingness to work in rotational shifts.
• Ability to join immediately is preferred.
• Open to both fresh graduates and experienced individuals.

Essential Skills

• Accurate and fast typing speed.
• Strong problem-solving abilities.
• Attention to detail in communication and task execution.
• Efficient multi-tasking while managing several chats or emails.

Additional Details

• Work schedule comprises Monday to Friday with fixed weekends off (Saturday and Sunday).
• Rotational shifts include 7:00 AM to 4:00 PM and 4:30 PM to 1:30 AM.
• Salary ranges between 18,000 and 22,000 INR monthly along with a travel allowance.
• Candidates must bring resumes mentioning "HR Tanvi" at the top for the walk-in interview.

Walk-In Interview Details

• Date: 24th July 2026
• Time: 3:00 PM to 5:30 PM
• Location: Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC Kalwa Industrial Estate, Thane - Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708
• Contact Person: Tanvi Magare (Phone: 8591617529)