Front Desk Agent (Arabic Speaker with CID Experience)
Abu Dhabi, United Arab Emirates · 정규직
가장 먼저 지원하세요
- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 6일 전
- 작업 모드
- 사무실에서
- 교육
- Diploma or Bachelor's Degree (Hospitality preferred)
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
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Job Overview
As a Front Desk Agent proficient in Arabic and experienced with CID procedures, you will play a vital role in creating welcoming and seamless guest experiences from check-in to check-out, ensuring all guest registrations and records strictly comply with hotel and regulatory standards.
Key Responsibilities
- Collect and verify identification and travel documents of guests during check-in, including for accompanying individuals.
- Accurately register all guests and validate the completeness of their information.
- Maintain precise guest records in designated management systems and upload necessary documentation promptly.
- Ensure all guest data is accurate, complete, and updated, addressing any discrepancies without delay.
- Collaborate with Front Office, Reservations, and Night Audit teams for smooth guest arrival processing including individuals, groups, and walk-ins.
- Support compliance by assisting with information requests, internal audits, and adhering to company policies and operational standards.
- Perform daily reconciliation of guest registration records and prepare operational and compliance reports.
- Maintain confidentiality of guest information and process personal data according to privacy policies.
Required Qualifications and Skills
- Fluent in spoken and written Arabic and English.
- Strong attention to detail, accuracy, and ability to follow through on tasks independently.
- Diploma or Bachelor's degree, preferably in Hospitality.
- Experience handling guest registration, compliance, or information management systems like ONQ PMS.
- Excellent organization, time management, problem-solving, and interdepartmental coordination capabilities.
Compliance Considerations
- Strict adherence to guest registration and documentation processes to uphold operational excellence.
- Secure and responsible management of access to guest information systems.
About Hilton
Hilton is a global hospitality leader renowned for delivering exceptional guest experiences and fostering a supportive workplace culture. Celebrated as a Great Place to Work, Hilton's core values emphasize integrity, leadership, teamwork, ownership, and urgency. Join a company committed to excellence and innovation in hospitality while advancing your career in an award-winning environment.