Front Desk Agent (Arabic Speaker with CID Experience)

Job Overview

As a Front Desk Agent proficient in Arabic and experienced with CID procedures, you will play a vital role in creating welcoming and seamless guest experiences from check-in to check-out, ensuring all guest registrations and records strictly comply with hotel and regulatory standards.

Key Responsibilities

• Collect and verify identification and travel documents of guests during check-in, including for accompanying individuals.
• Accurately register all guests and validate the completeness of their information.
• Maintain precise guest records in designated management systems and upload necessary documentation promptly.
• Ensure all guest data is accurate, complete, and updated, addressing any discrepancies without delay.
• Collaborate with Front Office, Reservations, and Night Audit teams for smooth guest arrival processing including individuals, groups, and walk-ins.
• Support compliance by assisting with information requests, internal audits, and adhering to company policies and operational standards.
• Perform daily reconciliation of guest registration records and prepare operational and compliance reports.
• Maintain confidentiality of guest information and process personal data according to privacy policies.

Required Qualifications and Skills

• Fluent in spoken and written Arabic and English.
• Strong attention to detail, accuracy, and ability to follow through on tasks independently.
• Diploma or Bachelor's degree, preferably in Hospitality.
• Experience handling guest registration, compliance, or information management systems like ONQ PMS.
• Excellent organization, time management, problem-solving, and interdepartmental coordination capabilities.

Compliance Considerations

• Strict adherence to guest registration and documentation processes to uphold operational excellence.
• Secure and responsible management of access to guest information systems.

About Hilton

Hilton is a global hospitality leader renowned for delivering exceptional guest experiences and fostering a supportive workplace culture. Celebrated as a Great Place to Work, Hilton's core values emphasize integrity, leadership, teamwork, ownership, and urgency. Join a company committed to excellence and innovation in hospitality while advancing your career in an award-winning environment.