Warehouse Operations Lead - NRDC

Job Overview

Lead warehousing operations at global standards to fulfill business demands across multiple channels. Focus on deploying high-quality manpower and efficient systems to meet operational goals, enhancing profitability with sustained growth. Aim to boost service levels such as On-Time In-Full (OTIF) and Delivery In-Full On-Time (DIFOT), increase inventory turnover, and optimize operational expenses. Drive continuous improvements in warehouse processes, layout design, productivity, efficiency, and accuracy.

Challenges

• Timely completion of picking and packing despite high seasonal demand variability.
• Managing extensive SKU variety within an SAP-based warehouse environment.
• Serving a large, diverse customer base effectively.
• Securing and retaining quality, trained warehouse personnel.
• Handling significant reverse logistics volumes during peak seasons.
• Managing refinishing of End Of Season Sale (EOSS) garments for value channels.
• Maintaining accurate inventory control over numerous SKUs and high stock levels.
• Ensuring timely distribution aligned to channel-specific demands.
• Coordinating with logistics providers for on-time consignment deliveries.
• Dealing with peak month-end workload skewness.
• Addressing manpower attrition and finding skilled resources efficiently.

Key Responsibilities

• Optimize and design warehouse layouts to maximize productivity, efficiency, and accuracy.
• Ensure strict adherence to processes in warehouse and CFA operations.
• Complete inward and outward warehouse activities promptly to meet market demands.
• Deploy adequate skilled manpower and systems, monitoring efficiency to meet orders fully and on time.
• Manage finished goods receipt and warehouse deliveries within deadlines.
• Ensure accurate returns accounting and compliance with standards.
• Oversee CFA operations in the North Trade region maintaining process compliance and balancing inflows and outflows based on business needs.
• Supervise refinishing factory operations in Manesar, maintaining quality standards, vendor negotiation and implementation, and ensuring GST and legal factory compliances.
• Enhance customer satisfaction by delivering efficient warehousing and logistics services, inventory visibility, and timely dispatches.
• Collaborate continuously with business teams to align warehouse performance with their requirements, including meeting OTIF and DIFOT targets.
• Partner with IT teams to implement necessary warehouse management software customizations on schedule.
• Implement inventory management improvements and the Enterprise Warehouse Management System (EWMS).
• Introduce and uphold 5S and Kaizen methodologies within warehouse workplaces.
• Maintain safety and health standards for personnel, products, and processes.
• Manage warehouse management functions such as batch management, flow-through, handling units, cycle counts, and physical inventories with RF device integration.
• Coordinate with statutory and internal auditors for process, inventory, HR compliance audits, and GST adherence.
• Ensure alignment of physical and book inventory and improve stock visibility for ease of liquidation, periodically reducing non-moving items through alternate channels.
• Foster a learning environment that promotes skills, knowledge, and personality development through training and encourages team participation in continuous improvement efforts.
• Drive Environment, Health, and Safety (EHS) initiatives and sustainability programs actively involving all stakeholders.
• Lead expansion initiatives including decentralization for cost-effective operations, increasing warehouse capacity up to 100,000 sq ft, storage capacity to 1.8 million pieces, and daily dispatch capacity to 50,000 parcels.
• Control warehouse expenses and capital expenditures within budget, manage stock and refinishing costs optimally, reduce shrinkage and damage, and achieve cost-effective packaging to minimize transit loss and packing expenses while optimizing working capital.