C
Voice & Non-Voice Call Center Agent
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 22,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Cogent E Services Pvt Ltd is seeking dedicated professionals to join their team in Bengaluru as Voice and Non-Voice Call Center Agents. This position involves handling customer interactions through calls, chats, and emails effectively while adhering to company standards.
Key Responsibilities
- Professionally manage customer communications via chat, email, and inbound calls.
- Deliver precise information and resolve customer concerns efficiently.
- Accurately document chat and call details while updating CRM systems.
- Adhere to established quality standards, compliance protocols, and process guidelines consistently.
- Strive to achieve high customer satisfaction and meet daily performance benchmarks and KPIs.
Candidate Requirements
The role demands candidates who are organized, customer-focused, and capable of maintaining high-quality interaction standards. Specific educational qualifications or experience ranges are not mentioned, welcoming a broad range of applicants.
Compensation
The offered salary ranges between 22000 to 25000 INR monthly.