Customer Success Specialist (Morning Schedule)

Overview

We are seeking a Customer Success Specialist for a partner company based in Germany. This fully remote role involves delivering exceptional, personalized support to customers, fostering long-term engagement and loyalty. The position requires working a consistent morning schedule from 06:30 to 15:30 Kyiv time, Monday through Friday.

Key Responsibilities

• Provide high-quality, tailored support via email, phone, and other communication channels.
• Develop strong relationships with customers by understanding their individual needs and preferences.
• Promote customer engagement initiatives such as campaigns, tournaments, and loyalty programs to boost participation and satisfaction.
• Conduct customer interviews and collect feedback to discover opportunities for product and service improvements.
• Contribute to retention strategies by encouraging loyalty and guiding customers toward higher-value segments.
• Manage customer objections professionally and efficiently resolve their inquiries.
• Assist with account verification and other administrative duties when needed.
• Monitor personal performance against targets and KPIs while upholding excellent service standards.
• Keep current on product updates, features, and internal processes to provide accurate support.

Required Qualifications

• Fluent written and verbal English with strong communication capabilities.
• Previous experience in customer success, support, account management, or other customer-facing roles.
• Excellent interpersonal skills to build trust and maintain positive client relationships.
• Ability to handle objections, resolve problems, and provide empathetic solutions.
• Sales-oriented mindset to identify customer needs and promote suitable offerings.
• Strong organizational ability and time management to balance multiple priorities and meet deadlines.
• Proactive, resilient, and customer-focused with effective problem-solving skills.
• Adaptability and eagerness to learn new tools and processes in a dynamic setting.
• Experience in the iGaming industry is a plus.
• Availability to work a fixed morning schedule (06:30-15:30 Kyiv time), Monday to Friday.

Benefits

• Full-time remote work with flexibility across Europe.
• Competitive compensation reflective of experience and qualifications.
• 20 paid vacation days, plus public holidays and paid sick leave.
• Comprehensive private health insurance including mental health support.
• Monthly flexible benefits budget for hobbies, sports, wellness, or personal interests.
• Dedicated budget for learning and development including professional training, workshops, language courses, and educational resources.
• A collaborative and supportive work culture focused on values and career growth.
• Regular team events and knowledge-sharing opportunities.
• Consistent weekday morning hours promoting work-life balance.

Additional Information

The hiring process is managed by our partner company after shortlisting candidates through an AI-driven matching system that evaluates applications fairly and efficiently. Personal data is processed under GDPR guidelines with transparency and respect for applicant rights. AI tools may assist in application review, but human decision-making prevails in the final selection.