Vice President of Customer Relations

Company Overview

AMPLIFY Partners works with executive teams and boards to accelerate growth, improve product and platform innovation, strengthen go-to-market execution, and build strategic partnerships. The firm also provides support in new business development, public and media relations, organizational design, executive hiring, and general management.

Its advisory work is centered on B2B and B2G markets and spans industries such as cloud, AI, IoT, edge computing, SaaS, digital infrastructure, and transportation management. The team also brings experience in public safety and enforcement, urban mobility, traffic data analytics, supply chain, fintech, digital identity, cryptography and biometrics, firetech, robotic process automation, and semiconductors.

Team members collaborate with a broad range of clients pursuing technology-led growth and stronger operational performance.

Role Overview

The Vice President of Customer Relations is a full-time remote leadership role focused on defining and guiding the customer relationship strategy for major B2B and B2G accounts. The position is accountable for improving customer experience, driving satisfaction, and building long-term client partnerships that support retention and growth.

Key Responsibilities

In this role, you will work closely with sales and service teams to strengthen client relationships, assess customer feedback, and handle escalated concerns. You will also identify ways to enhance service delivery and embed a more customer-first approach across the organization.

Additional duties include setting performance measures, leading customer engagement initiatives, and sharing findings and recommendations with executive leaders and client stakeholders. The role also involves mentoring team members, contributing to new business efforts, and ensuring customer relations activities support broader business objectives.

Qualifications

Candidates should bring strong business relationship management capabilities, with a track record of building and growing strategic partnerships. A data-driven approach to improving customer satisfaction and customer experience is essential, along with hands-on experience in customer service operations and escalation management.

Applicants should understand sales processes well enough to collaborate on retention, upsell, and cross-sell opportunities. This role also calls for substantial leadership experience in customer-facing functions, preferably at the director or vice president level, as well as exposure to complex B2B and/or B2G technology environments.

Strong communication, negotiation, and stakeholder management skills are important, including the ability to present confidently to senior executives. Comfort working remotely, coordinating distributed teams, and using collaboration tools is also required.

A bachelor’s degree in business, management, communications, or a related discipline is needed. An MBA or equivalent advanced degree would be an added advantage. Experience with customer feedback systems, CRM platforms, and performance tracking tools is also expected.