Job description

Role overview

In this onsite role at a Pearson Professional Centre in Singapore, you will help deliver a secure, efficient, and professional exam experience for test candidates. The position calls for a service-oriented professional who can work within strict procedures, uphold test integrity, and remain composed in a structured environment with flexible scheduling, including weekends.

Test centre operations

Check that all computers, testing stations, and related equipment are working properly and that no prohibited materials are present.
Oversee daily system activity, including downloading exams and uploading completed test results.
Work with technical support teams to quickly investigate and fix operational or system issues.
Keep the testing area tidy, organised, and fully aligned with centre standards.

Candidate service and exam support

Review daily test schedules and make arrangements for candidates who need special accommodations.
Welcome candidates, confirm identity documents, and explain the testing process in a clear way.
Guide candidates through check-in, secure personal items, and initiate the testing session.
Observe exams to ensure policy compliance and respond to questions before the timed portion begins.
Document, escalate, and log any incidents, irregularities, or inconsistencies accurately.
Print and hand out results after exam completion.

Quality, security, and improvement

Follow Pearson Professional Centre rules for security, quality, and exam integrity without exception.
Look for practical ways to improve processes, procedures, and the overall candidate experience, and share suggestions with the team.

Skills and experience

You should bring strong attention to detail and a customer-first approach.
Clear written and spoken communication is important for this role.
You need good judgment, problem-solving ability, and strong organisational skills.
Professional integrity and high ethical standards are essential.
At least 1 year of customer service experience is required.
Experience in a testing centre or other regulated environment is preferred.
You should be comfortable using Microsoft Office, Windows applications, and standard office equipment.
The role requires the ability to work independently, prioritise competing tasks, and stay focused under moderate pressure.

Certification and work schedule

Completion of Pearson Professional Centres Test Administrator certification is mandatory.
Annual recertification must be maintained successfully.
This is an onsite position in a quiet, secure testing environment.
You must be available to work Monday through Sunday, including weekends, according to the test schedule.
You should be able to stay alert and attentive for long periods.

Employer information and equal opportunity statement

Pearson’s mission is to help people achieve the future they imagine through learning. The company describes itself as a lifelong learning organisation focused on personal growth and breakthrough learning experiences.

Pearson is an equal opportunity employer and participates in E-Verify. Hiring decisions are based on qualifications, merit, and business needs. Applicants are considered without regard to race, ethnicity, colour, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, veteran status, disability, or any other legally protected status. Pearson also welcomes requests for reasonable accommodation from individuals with disabilities who need help accessing the career site.

Job classification

Job family: Learning & Content Delivery. Organisation: Assessment & Qualifications. Function: Test Center Operations. Req ID: 24361.

Test Center Administrator

Where you'll work