Technical Process Executive - Service Desk (Freshers) at Infosys BPM Pune

About Infosys BPM

Infosys BPM is a world-leading business process management firm delivering innovative digital services and integrated process management solutions globally. Established in April 2002, Infosys BPM operates from 42 centers across 16 countries, employing over 57,000 professionals from 124 nationalities. The company consistently ranks among the top BPM companies worldwide, recognized for operational excellence and outstanding HR practices.

Role Overview

We are conducting a Walk-In Drive to recruit fresh graduates for the role of Technical Process Executive - Service Desk, based in Pune. This full-time position requires working from the office with 24x7 US shift rotations. The ideal candidate will support global clients by resolving technical issues using various IT tools and communication channels.

Key Responsibilities

• Offer technical support to international customers through phone and email communication.
• Troubleshoot problems involving VPN, drivers, Microsoft Office 365, Active Directory, operating systems, networking basics, and other productivity applications.
• Utilize ticketing systems to manage and resolve queries efficiently.
• Diagnose issues promptly and deliver effective solutions to ensure high customer satisfaction.

Candidate Requirements

• Must have excellent verbal and written English communication skills.
• Strong analytical thinking and problem-solving capabilities.
• Ability to independently address and resolve technical queries.
• Willingness to work in a 24x7 rotational shift schedule aligned with US timings.
• Comfortable working full-time from the Pune office; no remote work option.
• Open to undergo mandatory two-month training at the Mysore campus.

Additional Information

• The walk-in interview will take place on 22nd July 2026 from 10:00 AM to 1:00 PM at Infosys BPM, Ascendas International Tech Park SEZ, Plot No.18, Rajiv Gandhi Info Park, Hinjewadi, Pune.
• Candidates must register online beforehand to receive a candidate ID, which should be included on the resume.
• Carry two valid government-issued photo IDs (such as PAN, Aadhar, or Voter ID) and a printout of the updated resume for the interview.
• Laptops and cameras are prohibited inside the campus due to security policies.

Why Join Infosys BPM?

• Opportunity to work with a renowned global enterprise.
• Comprehensive training and skill development programs.
• Fast career progression avenues in technical support and customer success roles.
• A collaborative and inclusive workplace culture.

Embark on your professional journey with Infosys BPM. We look forward to welcoming you to our team!