Process Specialist - Retail Banking Fraud & Consumer Lending Operations

Company Overview

Infosys BPM is a world leader in business process management, offering integrated and transformative BPM services to clients globally. Operating from 42 centers in 16 countries with a workforce of nearly 58,000 employees representing 124 nationalities, the company is committed to enhancing stakeholder experience through innovative solutions, automation, and process improvements.

Job Summary

We are hosting a walk-in recruitment drive for the role of Process Specialist in Retail Banking Fraud and Consumer Lending Operations at our Hyderabad location on 25th July 2026. This position requires a minimum of 2 years of experience in fraud operations, specifically in dispute, chargeback, and detection processes, with expertise in case reviews, quality audits, reporting, and ensuring compliance with regulations and SLAs. Candidates will work night shifts with rotational weekly offs.

Key Responsibilities

• Handle complex servicing cases involving payments, reversals, adjustments, refunds, and correcting account discrepancies.
• Serve as a subject matter expert for reconciliation issues, suspect transactions, rejects, and system repair queues.
• Manage nonmonetary servicing tasks such as account restrictions, regulatory servicing, account history, and special workflows.
• Conduct secondary reviews and quality assurance checks on high-risk or sensitive transactions.
• Address client escalations, internal queries, and audit clarifications promptly.
• Contribute to process documentation, SOP updates, knowledge transfer, and training for junior associates.
• Identify trends and automation opportunities to enhance operational efficiency.
• Provide on-the-spot coaching, mentoring, and real-time support to team members.
• Train new hires effectively and allocate cases based on complexity, priority, and team capacity.

Qualifications & Experience

• Graduation in any discipline.
• 2 to 4 years of experience in consumer lending servicing or loan operations, with strong knowledge of monetary transactions and exception handling.
• Good understanding of servicing reports, reconciliations, and compliance controls.
• Expertise in banking fraud operations including disputes, chargebacks, and detection processes.
• Experience in US consumer lending servicing and working in US shift (rotational) is preferred.

Required Skills

• Strong analytical and problem-solving abilities.
• Effective communication skills, both verbal and written.
• Ability to mentor and support team members.
• Proficiency in MS Office tools.
• Ability to work flexible night shifts and rotational schedules.

Important Notes for Applicants

• Carry a printed copy of the updated resume.
• Bring two valid photo IDs such as PAN Card, Driving License, Voter ID, or Passport.
• Original educational documents including 10th, 12th, graduation mark sheets, provisional and original degree certificates must be available for verification.
• No laptops or cameras allowed due to security reasons.
• Original government-issued ID is mandatory for security clearance.

Eligibility

Open to any graduates with relevant experience. Candidates must have a notice period of 0 to 15 days; those with longer notice periods will not be considered.

Interview Details

Date: 25th July 2026
Time: 9:30 AM to 12:30 PM IST
Venue: B12, Ground Floor, Infosys Limited, Opposite ISB, Gachibowli, Hyderabad - 502032