Strategic Director of Account Management

About Verra Mobility

Verra Mobility is a worldwide leader in smart mobility solutions, creating technology-driven tools that promote safer and easier transportation. Our initiatives include partnering with law enforcement and city authorities to deploy over 4,000 safety cameras for red light, speed, and school bus stop arm violations across North America. We also support major commercial fleets and rental agencies in managing toll payments and violations for more than 8.5 million vehicles. With operations spanning over 50 tolling authorities, we process about 165 million transactions annually.

Company Culture

As an entrepreneurial, fast-growing corporation, Verra Mobility operates with a people-first mindset. We are guided by core principles of integrity, gracious leadership, collaborative success, and accountability. Our aim is rapid growth, both organic and via acquisitions, maintaining leadership through a commitment to decisive action, customer centricity, teamwork, results-oriented drive, and excellence.

Role Scope

• Manage a selective portfolio of Verra Mobility's largest clientele characterized by significant revenue streams, multi-year contracts, and integrated platforms.
• Handle accounts with substantial annual revenue and earnings impact, encompassing multiple products or business units.
• Engage with executive-level contacts and complex client governance structures.
• Manage elevated risks concerning contract renewals, reputation, or operational factors.

Key Responsibilities

• Act as the chief executive liaison for assigned strategic customers, accountable for all executive-level relationships.
• Transform strategic goals into actionable plans addressing both immediate results and future market positioning.
• Establish and nurture executive relationships at C-suite and senior VP levels within client organizations.
• Serve as a trusted consultant aligning Verra Mobility’s roadmap with long-range client objectives.
• Lead renewal processes, pricing strategies, and commercial negotiations for key accounts.
• Spot and capitalize on growth opportunities including new products, services, regions, and use cases while maintaining margin discipline and risk control.
• Craft and oversee long-term account strategies encompassing revenue growth, risk management, product integration, and executive engagement.
• Perform periodic health assessments of accounts with company leadership.
• Coordinate internal teams across sales, product development, engineering, operations, finance, legal, and customer success for solution design and execution.
• Champion customer needs internally to influence product priorities, investments, and operating improvements.
• Convert customer challenges into revenue-driving solutions and ensure delivery impacts adoption, retention, and satisfaction positively.
• Develop a deep understanding of client requirements, decision cycles, and value drivers to shape product and pricing choices.
• Proactively identify risks including contract renewals, service performance, and regulatory or operational shifts, and lead critical executive-level issue resolution.

Performance Indicators

• Forge strategic partnerships that drive accelerated growth.
• Achieve high retention and renewal rates among top-tier clients.
• Increase net revenue and profit margins within strategic accounts.
• Enhance customer satisfaction and deepen executive relationships.
• Reduce client escalations and unexpected challenges.
• Maintain precise forecasts and renewal plans.

Qualifications and Experience

• Over 10 years of experience in strategic account management, enterprise sales, or commercial leadership roles.
• Expertise in consulting, strategic planning, solution architecture, or business development within mobility, transportation technology, government services, or similar sectors preferred.
• Proven record managing complex, long-term customer relationships with multiple stakeholders.
• Strong skills operating within complex matrix and cross-functional setups.
• Exceptional communication, negotiation, and leadership abilities.
• Passion for connecting client needs with business outcomes.
• Executive presence capable of influencing C-level stakeholders effectively.
• Experience negotiating complex deal structures and navigating multi-departmental organizations.
• Background in technology-driven, SaaS, mobility, transportation, or regulated industry settings favored.

Company Values

• Own It: Commitment to high performance, accountability, customer focus, and innovation.
• Do What's Right: Upholding integrity, ethical conduct, sound judgment, and courage.
• Choose Courage Over Comfort: Engaging in necessary difficult conversations and prioritizing progress.
• Win Together: Cultivating collaboration, valuing diversity, fostering global thinking, and supporting team growth.

Equal Opportunity Employment

Verra Mobility is an Equal Opportunity Employer dedicated to providing fair employment chances without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Candidate Data Privacy

Candidate information collected during the recruitment process will be securely stored and used solely for hiring purposes, retained no longer than two years post-closure unless for related opportunities.