Store Lead

About the Role

As a Store Lead reporting directly to the Store Manager at Moores Clothing in Charlottetown, Prince Edward Island, you will play a critical role in supporting the store team to reach sales targets and maintain operational excellence. Your responsibilities include coaching the team, fostering a positive and inclusive store environment, and managing store operations when acting as manager on duty, including opening and closing the store when scheduled.

Key Responsibilities

• Motivate and inspire the store team to perform at their highest level.
• Drive growth and unlock the store's full potential.
• Build an engaged and inclusive atmosphere for employees.
• Enhance the customer experience through operational efficiency.
• Surpass customer expectations in all service interactions.

Leadership Duties

• Collaborate with store management to lead staff in achieving sales, service, and operational goals during your shifts as manager on duty.
• Exemplify company values and serve as an active coach for staff development.
• Effectively communicate priorities and sales strategies to ensure the team is well-prepared to maximize store performance.
• Participate in recruitment and contribute to creating a diverse and inclusive workforce.

Performance and Operations

• Support management in meeting business plans involving sales, customer service, and store operations.
• Use store reports to make informed decisions that help drive business results.
• Engage in business outreach initiatives and relay leads to the Store Manager.
• Identify improvement areas and assist in creating development plans with management.
• Ensure adequate staffing levels to efficiently implement initiatives and complete daily operational tasks.
• Help train staff on internal operational procedures as assigned.
• Stay updated on corporate communications, policies, and procedures.
• Assist with executing programs that boost sales, service, operations, and brand consistency.

Workplace Culture

• Promote an inclusive and collaborative store culture where every voice is heard and valued.
• Encourage continuous learning by utilizing available training resources.
• Lead with enthusiasm and set a positive example for the team.
• Coordinate regular store meetings to keep staff informed on company updates.

Customer Experience

• Train staff to meet and exceed customer service standards to deliver an outstanding shopping experience and achieve high Net Promoter Scores.
• Utilize customer feedback to address and resolve any concerns effectively.
• Work alongside management to maintain visual merchandising standards and implement marketing promotions as directed.

Qualifications & Physical Requirements

• Minimum one year of retail or sales experience.
• Creative with sound judgment and a strong understanding of business dynamics.
• Self-driven, results-focused, and strategic thinker.
• Excellent organizational and leadership capabilities.
• Strong verbal and written communication proficiency.
• Active listening and problem-solving skills.
• Demonstrated ability to train and develop high-achieving store teams.
• Comfortable with technology, including Microsoft Office, video conferencing, POS systems, and other applications.
• Physical ability to stand and walk most of the shift, frequently bend, squat, twist, lift up to 50 pounds, climb ladders, and distinguish fabric colors and patterns.

Additional Information

You may have the option to work voluntarily across various store sites and brands. Reasonable accommodations are available to support individuals with disabilities in fulfilling essential job functions.

Compensation: The pay range is $19.42 to $25.25 per hour, with final salary set based on skills, experience, and local market conditions, including applicable wage laws.