STARS Lead Officer

About the Role

Join Securitas Ireland as a STARS Lead Officer, where your role will be pivotal in creating a safe, professional, and welcoming environment for clients, employees, and visitors. This position involves managing front of house security operations for a prestigious client in Dublin, working Monday to Friday during day shifts, with an annual salary of €47,000.

Key Responsibilities

• Ensure that all security staff fully understand and comply with company policies and procedures.
• Verify team readiness daily, including uniforms and necessary equipment.
• Facilitate comprehensive training; identify and fill training gaps among team members.
• Under the supervision of Security Team Leaders, assign tasks and ensure their satisfactory completion.
• Manage incident responses and reporting accurately and promptly.
• Oversee the maintenance and proper use of security equipment, reporting any defects promptly.
• Provide ongoing guidance and support to all security personnel.
• Handle initial responses to incidents, complaints, and safety concerns, escalating issues when needed.
• Contribute to the development and implementation of service delivery plans.
• Promote the core values of integrity, vigilance, and helpfulness, representing both Securitas and the client positively.
• Maintain and update all relevant site security documentation, including manuals, procedures, checklists, and logs.
• Offer administrative assistance such as compiling reports and meeting minutes.
• Record, file, and resolve all information related to daily activities, training, incidents, and maintenance requests.
• Work independently when required, taking ownership of responsibilities.
• Support informed decision-making with accurate and timely data.
• Encourage and assist with team member skill development.
• Assist management with any additional tasks as required.

Qualifications and Experience

• Minimum education: secondary school graduate; exceptions possible based on experience.
• At least five years of frontline experience in customer service, corporate security, military, or law enforcement roles, familiar with corporate front of house operations.
• Preferred: completion of Securitas STARS front of house training.
• Desired: minimum three years supervisory experience in security operations, service planning or development.
• Experience in managing security-related audits is an advantage.

Skills and Competencies

• Excellent verbal and written communication skills, capable of preparing clear and correct documentation.
• Ability to maintain professionalism under stress and challenging situations.
• Strong customer service focus with a solution-oriented mindset.
• Ability to collaborate across diverse social and cultural environments.
• Highly action-driven with efficiency and effectiveness.
• Strong teamwork and relationship management skills across multiple stakeholders.
• Professional demeanor that upholds the reputation and presence of the security team and client.

Working Conditions and Physical Requirements

• Capable of working independently without close supervision.
• Maintain composure in high-pressure situations involving various stakeholders.
• Clear listening, speaking, viewing, and writing abilities to communicate and report accurately.
• Capability to multitask effectively.
• Physical tasks such as reaching, stooping, kneeling, crouching, and occasional lifting up to 25 pounds.
• Potential exposure to inclement weather and requirement to use protective equipment.
• Awareness and coaching of safety practices for self and others.
• Handling confidential information responsibly.
• Ability to work long hours and adjust schedules as needed without prior notice.

Benefits

• Competitive salary of €47,000 per annum.
• Full-time employment (36 hours per week) with option to work up to 48 hours.
• Generous maternity leave top-up payments.
• 24-hour Employee Assistance Programme providing confidential counselling and support.
• Employer pension contributions from the start.
• Opportunities for career progression, training, and professional development.
• Christmas savings scheme and discounted private healthcare.
• Company bicycle to work scheme.
• Access to discounts from diverse brands and high-quality online education courses.
• Employee referral incentives.
• Life assurance equal to one year's basic salary as per regulations.
• Overtime and sick pay schemes in accordance with Employment Regulation Order.
• Union representation through SIPTU.

Additional Information

The position demands physical and mental fitness to execute all duties effectively. Candidates must be able to handle stressful conditions and adapt to dynamic work environments while maintaining strong customer service standards. The role requires flexibility with working hours to meet operational needs. Securitas promotes equal opportunity employment and complies with PSA Licence Number: 00352.