Solar Quality Assurance Specialist - Residential Sales Support

About the Role

Join Lightforce Solar as a Technical Sales Quality Specialist, playing a vital role between sales and installation teams to guarantee every solar proposal is precise, safe, and installation-ready. This position demands a sharp eye for accuracy and problem-solving skills to enhance customer satisfaction and streamline project delivery.

Key Responsibilities

• Review and verify solar system designs for technical accuracy and adherence to safety and regulatory standards.
• Confirm all pricing components including materials, labor, and additional costs are accurate and justified.
• Collaborate closely with sales consultants and installation crews to address and resolve any design challenges.
• Authorize final job scopes, designs, and pricing before project initiation.
• Enter approved projects into management systems (such as simPRO) and coordinate with scheduling teams to ensure seamless delivery.
• Assist sales consultants with technical inquiries and support customers in understanding their solar system configurations and installation plans.
• Provide coaching to the sales team to elevate proposal quality and minimize errors requiring rework.
• Keep comprehensive records of approvals, safety checks, and report on quality, compliance, and cost accuracy.
• Identify patterns that suggest process improvements and recommend enhancements.
• Promote and uphold a proactive health and safety culture within the team.
• Collaborate with cross-functional teams to achieve outstanding outcomes and meet KPIs, including timely and clear communication.

Candidate Qualifications

• Proven background in sales support, coordination, or administrative roles, preferably within the solar, construction, or trades sectors.
• Familiarity with installation processes, safety compliance requirements, and cost management.
• Exceptional attention to detail and ability to juggle multiple responsibilities.
• Strong communication skills for working effectively with technical personnel and customers alike.
• Comfortable navigating CRM or project management tools.
• A proactive problem solver who takes initiative and shows ownership.

Preferred Extras

• Knowledge or certifications specific to the solar industry.
• Experience using software like simPRO for job management.
• An interest in contributing to a mission-driven company pioneering renewable energy solutions.
• Enjoy working within a supportive and cooperative team that encourages innovation and prioritizes customer satisfaction.
• Opportunities to advance your career in the rapidly growing solar energy sector.

Additional Information

This is not a standard sales support role; it demands a high level of detail orientation and accountability to ensure project success from proposal to installation.

Location: Auckland, New Zealand.
Employment Type: Full-time, onsite.