Social Media & Digital Operations Specialist

Role Overview

We are looking for a highly detail-focused Social Media and Digital Operations Specialist who performs well in a busy, high-urgency environment. This role suits someone who values accuracy, follows established processes closely, and takes ownership of tasks from start to finish. The position calls for strong confidence, the ability to work through a wide variety of responsibilities, and a preference for handling work independently with care and speed.

You should be comfortable moving quickly without sacrificing quality, gathering the right information before acting, and adapting to changing priorities. Success in this role depends on balancing precision with efficiency while maintaining organized digital operations.

Key Responsibilities

• Build and manage social media profiles across multiple channels, including Facebook, Instagram, and LinkedIn.
• Keep social content current, on-brand, and aligned with business goals.
• Plan, schedule, and publish posts according to the content calendar.
• Maintain website content by updating pages, blog posts, and news sections as needed.
• Oversee business directory listings so company details remain accurate and consistent across platforms.
• Track, monitor, and respond to online reviews and public feedback.
• Coordinate with outside vendors and service partners such as website developers, CRM vendors, and digital marketing agencies.
• Support updates, system improvements, and troubleshooting across digital tools and platforms.
• Keep CRM records current and ready for use in marketing initiatives.
• Review digital performance data to support strategy refinement and operational improvements.
• Help execute digital marketing campaigns and monitor their results.
• Provide day-to-day administrative support for digital operations when needed.

Requirements

• A bachelor’s degree in Marketing, Communications, Digital Media, or a related discipline.
• At least 2 years of experience in social media management, digital marketing, or a comparable role.
• Demonstrated experience handling digital platforms and working with external vendors.
• Working knowledge of social media management tools such as Hootsuite or Buffer.
• Experience using CMS platforms such as WordPress or Wix.
• Strong planning, organization, and project coordination abilities.
• Excellent written and spoken communication skills.
• Ability to manage multiple priorities effectively in a fast-moving environment.
• Analytical thinking with an ongoing focus on improvement.
• Understanding of SEO and online marketing best practices.
• Basic graphic design ability using tools such as Canva or Adobe Spark is an advantage.

Perks and Benefits

• 100% remote work arrangement.
• Company-provided equipment.
• Paid time off, including vacation and holidays.
• Medical, dental, and vision coverage.
• 401(k) retirement plan with employer match.
• Voluntary life insurance, including family and AD&D coverage.
• Voluntary short-term and long-term disability coverage.
• Flexible spending account.

Additional Information

The ideal candidate is proactive, thorough, and comfortable working in a fast-paced setting where urgency and variety are part of the daily workflow. The role emphasizes process discipline, precision, and the ability to complete tasks correctly and efficiently. Applicants may also be asked to complete a brief 2-question survey as part of the application process.