Job description

Overview

This role is offered through a partner organization that handles all applications and recruitment processes. We seek a Social Media & Community Lead based in Ireland who will design and expand global social media and community strategies spanning multiple regions to enhance brand reputation and boost customer engagement.

Key Responsibilities

Lead the development and management of a global center of excellence for social media and community, including setting regional strategies, governance structures, and operational guidelines across all social and community platforms.
Create scalable playbooks, procedures, and best practices to enable regional teams to consistently deliver effective social media and community campaigns.
Collect, evaluate, and integrate customer feedback, community insights, and social listening data to guide informed business strategies.
Enhance brand image through community engagement efforts and management of online reputation in principal markets.
Work collaboratively with Product, Marketing, PR, Customer Experience, and regional teams to incorporate community insights into product launches, marketing campaigns, and customer outreach.
Provide coaching and support to regional teams via training, knowledge sharing, and operational guidance to improve campaign quality.
Establish and track KPIs related to community health, engagement, sentiment, and overall effectiveness of social media efforts.
Identify areas to optimize tools, governance, workflows, and improve coordination between global and regional teams.

Required Qualifications and Skills

At least 6 years of professional experience in social media, community management, digital marketing, brand strategy, or a related area in dynamic digital environments.
Demonstrated leadership in managing social media and community functions on a regional or global scale across various international markets.
In-depth knowledge of social listening tools, community engagement techniques, sentiment analysis, and online reputation management.
Experience designing and implementing scalable governance models, operational structures, playbooks, and best practice standards.
Exceptional stakeholder management skills with the ability to influence cross-functional and senior leadership teams.
Strong analytical, communication, and presentation abilities to translate customer data into strategic business recommendations.
A strategic mindset understanding how social media and community efforts drive brand growth and business results.
Data-oriented, team-focused, commercially aware, and adept at thriving in fast-paced, high-growth settings.

Benefits and Work Environment

Funding opportunities for education and professional development.
Regular internal events, workshops, and team-building sessions.
Chance to work with diverse, international teams.
Opportunities for career advancement within an expanding global company.
Programs supporting internal mobility and career progression.
Flexible arrangements for remote working.
An innovative, collaborative, and energetic workplace culture.

Additional Information

Applications are reviewed via an AI-augmented process to ensure quick and unbiased evaluation against core role criteria. The partner company manages all subsequent recruitment steps independently. Data privacy regulations, including GDPR, are strictly observed. Artificial intelligence tools assist the recruitment team but do not replace final human hiring decisions.