Senior Business Transformation Consultant – AI Strategy, Growth & Innovation

Role Overview

This role is for an experienced Senior Business Transformation Consultant focused on AI strategy, growth, and innovation, based in Australia. The selected individual will guide organizations in redefining their strategies, operations, and customer engagements through transformative changes enabled by emerging technologies. The consultant will closely collaborate with senior executives to uncover opportunities, conceptualize actionable solutions, and steer organizations through pivotal transformations.

Key Responsibilities

• Facilitate executive interviews, run discovery sessions and workshops, and conduct organizational assessments to grasp business challenges and transformation potentials.
• Elicit insights by analyzing operating models, organizational structures, workflows, systems, customer journeys, and key performance indicators to pinpoint improvement areas.
• Identify business risks, operational inefficiencies, technology shortcomings, and avenues for innovation and growth.
• Prepare strategic recommendations including business cases, updated operating models, governance frameworks, and stepwise implementation plans.
• Provide guidance on responsible adoption of AI, automation, data, and emerging technologies to optimize business outcomes.
• Design governance, decision-making frameworks, role definitions, KPIs, reporting practices, and operational procedures to support transformation.
• Assist in organizational change initiatives by ensuring stakeholder engagement, assembling documentation, delivering training, and promoting adoption strategies.
• Advise on strategies for growth, market positioning, service innovation, commercialization, and enhancing customer experiences.
• Develop innovation concepts, service models, playbooks, and technology-driven business solutions.
• Serve as a subject-matter expert during client interactions and provide strategic advisory support.
• Evaluate implementation requirements considering delivery risks, dependencies, resources, and projected business benefits.
• Support the transition of approved transformation plans into execution and delivery stages.
• Contribute to business development activities when appropriate, maintaining a primary focus on advisory work.

Qualification & Experience Requirements

• Extensive professional background in management consulting, business transformation, strategy, innovation, technology implementation, operations, marketing, or customer experience.
• Proven record of advising and engaging with executive-level stakeholders effectively.
• Experience in performing organizational assessments including operating models, workflows, processes, and management practices.
• Deep understanding of AI, automation, digital platforms, data analytics, and technologies that drive transformation.
• Ability to create comprehensive business cases, strategic recommendations, roadmaps, governance models, and performance frameworks.
• Strong commercial acumen with the capacity to evaluate strategic opportunities, feasibility, risks, and potential business value.
• Excellent writing, presentation skills, workshop facilitation, and stakeholder management capabilities.
• Ability to independently manage multiple complex projects simultaneously.
• Bachelor’s degree or equivalent professional experience and education.
• Advantageous if experienced in technology-enabled service commercialization or new business concept development.
• Preferred experience includes customer experience strategy, service design, innovation, creative technology, or interactive systems.
• Familiarity with CRM, ERP, marketing automation, analytics, and workflow management tools is beneficial.
• Experience aiding AI adoption, training, organizational change, or stakeholder enablement is a plus.
• Prior exposure to enterprise consulting, professional services, agencies, SaaS products, or multi-client environments is highly valued.

Benefits & Work Environment

• Flexible, remote-friendly work setup with expectations to participate in client meetings and workshops as needed.
• Involvement in impactful transformation engagements related to strategy, technological innovation, AI, and organizational growth.
• Interaction with senior executives and handling of complex business challenges.
• Opportunity to influence corporate strategies and drive measurable performance improvements.
• Work across varied industries and diverse transformation initiatives.
• High autonomy and accountability within the consulting role.
• Professional development through exposure to emerging technological trends and strategic advisory.
• A collaborative culture that prioritizes innovation, practical solutions, and client success.

Additional Information

This opportunity is managed by a partner company that oversees all applicant processing and subsequent hiring stages. All candidate evaluations will be conducted fairly and objectively through an AI-supported matching system, ensuring top matches are forwarded to the hiring employer for final selection and scheduling of interviews or assessments.

The applicant's personal data will be processed in accordance with relevant data protection regulations, including using AI tools to assist the recruitment team without replacing human decision-making. Candidates may inquire about data handling and exercise their rights at any time.