Social Media Associate - J.P. Morgan Wealth Management

About JPMorgan Chase & Co.

JPMorgan Chase & Co. stands as a premier global financial services provider, boasting assets exceeding 2.7 trillion dollars, a workforce of over 300,000 individuals, and operations spanning more than 100 countries. The company operates through four core business sectors: Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking, and Consumer and Community Banking.

Role Overview

The Social Media Associate position within J.P. Morgan Wealth Management supports the U.S. Wealth Management business by overseeing and enhancing the brand's presence on social media platforms. This role is responsible for daily community interactions, managing the social media content schedule, listening to industry and audience conversations, and transforming timely cultural and audience insights into engaging, brand-aligned content opportunities.

Key Responsibilities

• Track activities across company-owned channels, monitor conversations earned organically, keep an eye on competitors, and stay informed on broader industry and consumer topics.
• Manage and update a comprehensive social media content calendar spanning multiple platforms; evaluate competitive environments to develop strategies that boost audience growth, interaction, and funnel traffic or conversions to company websites.
• Collaborate closely with Legal, Risk, and Controls teams to secure content approvals for social media posts, including press releases, product launches, and thought leadership.
• Create compelling, concise social media copy consistent with USWM's brand voice and aligned to the wealth management sector.
• Analyze social media performance metrics to advise on optimization, influence creative directions, and set channel-specific benchmarks.
• Develop and maintain social listening tools and dashboards to monitor discussions relevant to wealth management, partnerships, competitors, and current events.
• Work in tandem with communications, marketing, and content units to promote campaigns and initiatives effectively.
• Conceive and implement content ideas customized for each social channel.
• Identify timely cultural moments and social amplification opportunities pertinent to USWM.
• Assist social, video, and content teams by managing prompt execution tasks, including copywriting, securing approvals, reporting, and calendar coordination.
• Exhibit a strong grasp of USWM's business goals, priorities, and objectives.

Qualifications and Skills Required

• Minimum of 3 years' hands-on experience in social media management, along with a Bachelor's degree.
• Proven expertise in creating social-first content from initial concept through to implementation.
• In-depth knowledge of organic trends and functionalities on platforms such as Instagram, X (Twitter), LinkedIn, YouTube, and TikTok; familiarity with social media management tools including Sprinklr and Zignal.
• Analytical mindset with a focus on data-driven decision-making to spot trends and growth prospects.
• Strong skills in short-form copywriting tailored to social and digital media; excellent communication abilities both verbal and written.
• Experience managing editorial calendars and coordinating multi-channel content schedules.
• Highly organized, imaginative, and cooperative with a capacity to foster relationships across teams and departments.
• Proactive in pitching ideas, solving problems, and managing projects with efficient prioritization under deadlines.
• A team-oriented professional eager to contribute, learn, and impact positively.
• Proficient in Microsoft Office suite, including Word, Excel, and PowerPoint.
• Candidates may be requested to submit writing samples during the selection process.

About Our Team

The Consumer & Community Banking division supports Chase customers via numerous financial products including personal banking, credit cards, mortgages, auto loans, investment advisory, small business lending, and payment processing. Recognized as leaders in credit card sales and deposit growth in the U.S., the division prides itself on delivering widely used digital solutions and consistently ranking top in customer satisfaction.

Compensation and Benefits

We offer a competitive salary package that reflects the role, candidate experience, skillset, and geographical location. Eligible positions may receive commission-based pay or discretionary incentive awards, paid in cash and/or equity. Our comprehensive benefits cater to employee needs and may include healthcare coverage, on-site wellness centers, retirement plans, childcare backup, tuition reimbursements, mental health support, and financial coaching. Full compensation and benefits details will be disclosed during the hiring process.

Inclusion and Equal Opportunity

We value the diverse skills and experiences our workforce brings, recognizing that they are essential to our success. We firmly uphold equal employment opportunity, without discrimination based on protected characteristics including race, religion, color, gender, sexual orientation, age, military status, disability, or any other legally protected attribute. We also accommodate religious, mental health, or physical disability needs upon request to support equitable access to employment.