Serviceleiter Ferrari (m/w/d)

Overview

In this pivotal leadership role, you will be responsible for the entire After-Sales division for the Ferrari brand, actively shaping the advancement of our service business. You will lead your team with a clear focus on goals, ensure excellent operational processes, and play a key role in enhancing customer satisfaction as well as the financial success of the service department. You will oversee both strategic and operational matters and, when necessary, engage hands-on in day-to-day activities.

Responsibilities

• Complete accountability for the service sector, including workshop, parts, and accessories.
• Guaranteeing and continuously improving efficient After-Sales processes.
• Developing and executing initiatives to strengthen customer loyalty and improve customer satisfaction.
• Evaluating market trends, customer demands, and competitor activity to devise relevant strategies.
• Exploiting revenue and profit opportunities within the service area.
• Planning, managing, and supervising key financial indicators such as revenue, profitability, and productivity.
• Leading, nurturing, and motivating the service team.
• Collaborating closely with executive management and cross-brand functions.

Qualifications

• Completed commercial or technical training, preferably supplemented by a university degree.
• Several years of professional experience in After Sales, ideally in the premium or luxury vehicle segments.
• Initial leadership experience within a service environment is advantageous.
• Strong knowledge of vehicle technology as well as business management principles.
• Experience applying controlling and marketing tools within a service context.
• Strong customer and service orientation paired with entrepreneurial mindset.
• Excellent communication and leadership skills.
• High goal focus, self-motivation, and resilience.
• Good command of the English language.

Benefits

• A responsible leadership position in a modern and exclusive working environment.
• Working with one of the world’s most coveted automobile brands.
• A committed team with an open communication culture.
• Attractive compensation including performance-based components.
• Company car available for private use.
• Manufacturer-provided training opportunities.
• Career advancement prospects in one of the world's largest car dealership groups.
• Extensive additional benefits such as corporate offers, fitness programs, company supplemental insurance, bike leasing, and more.

Additional Information

This position is based in Hamburg, Germany, within the Penske Sportwagen Hamburg GmbH facility. Direct contact is Oliver Kmetzsch, Managing Director. The office is located at Merkurring 2, 22143 Hamburg.