Business Acquisition and Partner Success Lead

Role Overview

This role involves spearheading the strategy, execution, and results of restaurant and retail partner acquisition for a food and e-commerce platform. The successful candidate will lead and grow a team of over 10 Business Acquisition Specialists, establish goals, and drive activities such as lead generation, outreach, onboarding, and negotiations to achieve measurable growth in partner supply, gross merchandise value (GMV), and assortment. Besides acquisition, the position also oversees the partner success team helping SME merchants expand on the platform.

Key Responsibilities

• Develop annual and quarterly acquisition roadmaps targeting specific verticals, regions, partner segments, and assortment gaps aligned with company objectives.
• Define team structures and individual/team targets; recruit, mentor, and foster the growth of Specialists and Business Development Managers.
• Coordinate acquisition plans with Marketing, Partnerships, Operations, and Category teams for unified efforts.
• Supervise lead generation and pipeline maintenance with disciplined CRM (Salesforce) use and accurate forecasting.
• Directly negotiate and close strategic or high-value partner agreements including major chains and key partners.
• Establish commercial negotiation frameworks for the team to operate within.
• Manage partner onboarding processes focusing on minimizing time-to-live, ensuring document precision, and maintaining partner satisfaction.
• Collaborate with Operations and Product teams to streamline partner activation on the platform.
• Monitor market trends and untapped opportunities, integrating findings into acquisition strategy adjustments.
• Track and report key performance indicators including new active partners on-boarded by segment and area, GMV contribution from new partners, partner retention, churn, and satisfaction metrics.

Qualifications and Experience

• Minimum six years in business development, sales, or partnership roles with at least two years in a leadership capacity; prior involvement in q-commerce, e-commerce, or related sectors is highly desirable.
• Proven success in building and scaling sales or business development teams with a track record of meeting ambitious growth goals.
• Strong negotiating skills, comfortable handling complex, high-stakes deals.
• Proficiency with CRM systems like Salesforce and ability to manage pipelines through data insights.
• In-depth understanding of the local market and competitive landscape.
• Bachelor's degree in Business, Marketing, or a closely related discipline.
• Arabic language proficiency is a considerable advantage.

Additional Preferred Attributes

• Experienced in coaching, motivating, and managing distributed sales teams.
• Strategic thinker capable of converting market intelligence into actionable strategies.
• Effective in managing relationships with diverse stakeholders, including senior-level and cross-functional teams.
• Resilient, target-focused, and able to succeed in fast-paced, growth-oriented environments.
• Clear and assertive communication skills, both internally and with external partners.

About the Company

The employer is a Qatari-built Super App delivering swift delivery, shopping, and more, powered by technology and a global team focused on simplifying life. The organization's mission is to become a leading Ultra App in Qatar, pushing regional innovation through technology to transform daily living by connecting people to limitless opportunities.

Company Values

• Customer obsession - prioritizing customer needs above all.
• Integrity - maintaining honesty, ethics, and trustworthiness.
• Curiosity and creativity - continuously innovating for lasting impact.
• Leadership and ownership - setting examples and taking responsibility.
• Efficiency and results-orientation - achieving more by working smarter.
• Collaboration - emphasizing teamwork and collective strength.

Benefits and Work Culture

• Work alongside a global team with diverse perspectives.
• Access to learning resources, training budgets, and tools for personal and professional development.
• High autonomy and ownership of responsibilities.
• Flexible leave and wellness policies to promote work-life balance.
• Adoption of Agile practices such as Scrum across functions.
• Recognition as a Great Place to Work® and ISO certifications highlighting quality and workplace safety.
• Commitment to sustainability, community support, and diversity with an inclusive work environment.

Invitation to Apply

The organization encourages candidates who want to make a strategic impact and be heard within a fast-growing environment to apply and join the team effort to build the future together.