Service Support Specialist II (m/w/d)

Company Overview

Kanadevia Inova Schmack GmbH has been a pioneering force in the biogas sector for over 25 years, delivering innovative and passionate solutions. As a leading provider of biogas plants, the company offers comprehensive services from maintenance and operation to modernization and new construction tailored to farmers, utility companies, and energy providers committed to a sustainable future.

Role Overview

We are seeking an experienced and customer-focused professional for our Field Service division who can combine operational excellence, technical service quality, and effective, secure deployment planning. This pivotal expert role will contribute to strengthening long-term client relationships and sustainable service workflows.

Key Responsibilities

• Serve as a central expert within the Field Service team, supporting high-quality performance and service delivery.
• Plan, manage, and oversee service assignments, maintenance tasks, and corrective actions, ensuring quality, cost-efficiency, timeliness, and safety.
• Assist with effective planning of resources, deployments, and budgets in field service, including management of time and expenses.
• Ensure successful fulfillment of service contracts, agreed performance metrics, and customer-specific service requirements.
• Continually improve processes, tooling, and workflows to enhance efficiency, transparency, and operational excellence.
• Collaborate closely with Engineering, Technical Service, Account Management, Finance, Legal, QHSE, and other stakeholders to guarantee smooth operations.
• Build and maintain enduring customer relationships; professionally handle escalations, complaints, and warranty matters.
• Identify service business opportunities such as contract renewals, spare parts sales, retrofits, and additional service offerings.
• Ensure compliance with internal policies, legal requirements, and high QHSE (quality, health, safety, environment) standards within responsibilities.
• Regularly report on relevant KPIs and derive suitable measures to enhance service quality, customer satisfaction, and economic performance.

Qualifications and Profile

• Completed degree in Engineering, Industrial Engineering, Business Administration, or an equivalent technical qualification.
• Several years of experience in field service, operations management, or a comparable senior specialist role, preferably in plant construction, renewable gas, power plants, or industrial service environments.
• Proven expertise in coordinating service deployments, customer interaction, and working with budgets and operational metrics.
• Strong understanding of service contracts, resource planning, customer management, and financial interrelations.
• Strong customer orientation with entrepreneurial thinking and a structured, solution-oriented, pragmatic approach.
• Excellent communication and stakeholder management skills at various organizational levels.
• High awareness of quality, workplace safety, health protection, and environmental standards.
• Proficient in standard IT and business applications; experience with field service management tools is advantageous.
• Fluent in German and English, both spoken and written.
• Willingness for regular travel within the assigned region.

Additional Information

• Attractive remuneration and benefits, including performance-related pay and numerous additional perks.
• Opportunity for up to two days per week of remote work from home.
• Prospects for personal development and career growth.
• Option to participate in a company pension scheme.
• An innovative workplace focused on sustainable energy and environmental solutions.
• A grounded and authentic company culture.
• Flat hierarchies and short decision-making paths.
• Support from a strong parent company.

Note for recruiting agencies: Only direct applications will be considered.