ജോലി വിവരണം

Company Overview

Kanadevia Inova Schmack GmbH has been a pioneering force in the biogas sector for over 25 years, delivering innovative and passionate solutions. As a leading provider of biogas plants, the company offers comprehensive services from maintenance and operation to modernization and new construction tailored to farmers, utility companies, and energy providers committed to a sustainable future.

Role Overview

We are seeking an experienced and customer-focused professional for our Field Service division who can combine operational excellence, technical service quality, and effective, secure deployment planning. This pivotal expert role will contribute to strengthening long-term client relationships and sustainable service workflows.

Key Responsibilities

Serve as a central expert within the Field Service team, supporting high-quality performance and service delivery.
Plan, manage, and oversee service assignments, maintenance tasks, and corrective actions, ensuring quality, cost-efficiency, timeliness, and safety.
Assist with effective planning of resources, deployments, and budgets in field service, including management of time and expenses.
Ensure successful fulfillment of service contracts, agreed performance metrics, and customer-specific service requirements.
Continually improve processes, tooling, and workflows to enhance efficiency, transparency, and operational excellence.
Collaborate closely with Engineering, Technical Service, Account Management, Finance, Legal, QHSE, and other stakeholders to guarantee smooth operations.
Build and maintain enduring customer relationships; professionally handle escalations, complaints, and warranty matters.
Identify service business opportunities such as contract renewals, spare parts sales, retrofits, and additional service offerings.
Ensure compliance with internal policies, legal requirements, and high QHSE (quality, health, safety, environment) standards within responsibilities.
Regularly report on relevant KPIs and derive suitable measures to enhance service quality, customer satisfaction, and economic performance.

Qualifications and Profile

Completed degree in Engineering, Industrial Engineering, Business Administration, or an equivalent technical qualification.
Several years of experience in field service, operations management, or a comparable senior specialist role, preferably in plant construction, renewable gas, power plants, or industrial service environments.
Proven expertise in coordinating service deployments, customer interaction, and working with budgets and operational metrics.
Strong understanding of service contracts, resource planning, customer management, and financial interrelations.
Strong customer orientation with entrepreneurial thinking and a structured, solution-oriented, pragmatic approach.
Excellent communication and stakeholder management skills at various organizational levels.
High awareness of quality, workplace safety, health protection, and environmental standards.
Proficient in standard IT and business applications; experience with field service management tools is advantageous.
Fluent in German and English, both spoken and written.
Willingness for regular travel within the assigned region.

Additional Information

Attractive remuneration and benefits, including performance-related pay and numerous additional perks.
Opportunity for up to two days per week of remote work from home.
Prospects for personal development and career growth.
Option to participate in a company pension scheme.
An innovative workplace focused on sustainable energy and environmental solutions.
A grounded and authentic company culture.
Flat hierarchies and short decision-making paths.
Support from a strong parent company.

Note for recruiting agencies: Only direct applications will be considered.

Service Support Specialist II (m/w/d)

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