Service Operator - Leicester

About the Role and Company

Selecta is Europe's leading provider of unattended self-serve coffee and convenience food, delivering vending solutions and specialist coffee services across 16 countries. In the UK alone, we serve approximately 3,500 businesses including workplaces, schools, universities, and hospitals, catering to around 12 million people daily.

Key Responsibilities

• Ensure all vending machines are fully stocked and hygienically cleaned according to company standards at all times.
• Manage stock and cash controls for machines and company vans accurately.
• Troubleshoot and fix minor machine issues such as cup jams or blocked mixing bowls; promptly report all faults to the Service Desk.
• Immediately report any accidents, unfit food, or customer complaints to the Area Manager or Service Desk.
• Maintain a consistently high standard of customer care, interacting courteously with clients on site.
• Conduct regular machine audits and quality checks as directed by the Area Retail Manager, communicating necessary follow-up actions with the Retail Merchandiser and Area Manager.
• Alert the Area Manager about any machines that fall below hygiene standards set by the Automatic Vending Association.

Candidate Requirements

• Ability to perform servicing tasks on customer premises efficiently.
• Capable of completing audits and quality assessments thoroughly.
• Strict adherence to all Health & Safety policies and procedures.
• Adaptability and responsiveness to evolving work conditions and schedules.
• Professional appearance with a strong commitment to excellent customer service.

Applicants must hold the legal right to work permanently in the UK and be prepared to provide proof of eligibility if invited for an interview.

Benefits and Additional Information

• 25 days of paid holiday annually.
• Life assurance coverage equal to twice the annual salary.
• Work schedules typically include five-day weeks from Monday to Friday; however, shifts can include Tuesday to Saturday or Sunday to Thursday as required.
• Competitive compensation exceeding nearly all competitors in respective areas.
• Comprehensive training including certifications in Food Hygiene, Health and Safety, and Fresh Food Handling.
• Five weeks of paid sick leave ensuring job security during illness.
• Clear career development paths and growth opportunities within the company.
• Comfortable company vans provided for daily operations, with no commuting expenses as vans are taken home by employees.
• Company-issued mobile phones for effective communication.

Selecta is committed to fostering a diverse, inclusive workplace and welcomes applicants from all backgrounds to join us in delivering superior service and creating joyful experiences.