Mobile Merchandiser / Service Operator - Cork/Waterford

Overview of Selecta

Selecta stands as Europe's leading provider of unattended self-service coffee and convenience food vending, delivering specialized coffee solutions and vending services across 16 European countries, assisting approximately 12 million customers daily. Within the UK and Ireland, Selecta supports about 3,500 businesses including workplaces, educational institutions, and healthcare facilities.

Role Summary

This full-time Service Operator role focuses on maintaining, restocking, and cleaning coffee or vending machines across multiple client sites each day. The operator acts as a key customer contact, ensuring machines are fully prepared, hygienically maintained, and compliant with company standards.

Key Responsibilities

• Ensure vending machines are replenished and cleaned following company hygiene guidelines consistently.
• Perform stock control duties for merchandise in machines and company vehicles.
• Troubleshoot minor machine issues such as cup jams or blocked mixing bowls and promptly report any faults to the Service Desk.
• Document and escalate incidents including accidents, unfit products, and customer complaints immediately to management.
• Deliver training and upskilling support to new colleagues to uphold quality customer service standards.
• Maintain courteous behavior, providing excellent customer service at all times.
• Conduct routine audits and quality checks on vending units as directed and communicate necessary follow-up actions to management.
• Identify and report any machines not meeting Automatic Vending Association hygiene standards to the Area Manager.

Eligibility and Requirements

• Ability to provide training and mentorship to junior staff.
• Competence in performing audits and quality assessments.
• Strict adherence to Health & Safety regulations.
• Flexibility and adaptability to changing work demands.
• Strong customer care skills and professional appearance.
• Availability to work four 10-hour shifts weekly.

Benefits and Perks

• 25 days annual leave plus statutory bank holidays.
• Life insurance coverage at twice the annual salary.
• Competitive compensation exceeding market rates in most regions.
• Comprehensive training and certifications including Food Hygiene, Health and Safety, and Fresh Food Handling.
• Entitlement to five weeks of paid sick leave for security and support.
• Clear career development paths with growth opportunities.
• Company-provided comfortable vehicles with no commuting expenses as the van is taken home.
• Provision of a company mobile phone for operational communication.

Company Values

Selecta embraces diversity, equal opportunities, and inclusivity, fostering a workspace aimed at creating joyful and positive experiences for clients and employees alike.