Senior Vice President Operations

Company Overview

This organization is a forward-looking financial technology business focused on institutional-level digital asset solutions. It combines advanced technology, disciplined operations, and strategic execution to serve institutional investors, family offices, and high-net-worth individuals through a non-custodial framework designed for security, transparency, and scalability.

The company is built around innovation, integrity, and strong risk discipline, with an emphasis on operational excellence, outstanding client service, and long-term value creation. Its culture supports collaboration, continuous improvement, professional development, and a high standard of performance.

Position Summary

The Senior Vice President of Operations is a senior executive leadership role responsible for guiding enterprise operations and translating business strategy into effective day-to-day execution. This leader will shape operational direction across the organization, strengthen infrastructure, improve business processes, and support the delivery of institutional-grade services.

The role calls for ownership of cross-functional operations, the creation of scalable operating models, and the improvement of organizational performance. Working in a non-custodial environment, the successful candidate will champion governance, transparency, efficiency, compliance, and sustainable growth.

Key Responsibilities

• Set and implement organization-wide operational plans that support business goals and future growth.
• Design operational structures that can scale as the company expands and matures.
• Create and maintain operating policies, governance practices, and performance benchmarks.
• Promote a culture centered on accountability, continuous improvement, and operational discipline.
• Lead daily operations across multiple business areas and ensure smooth execution.
• Maintain consistent service quality, efficiency, and operational standards throughout the business.
• Develop repeatable procedures and best practices for core operational processes.
• Prepare operations for product launches, strategic projects, and market growth initiatives.
• Review workflows and redesign processes to improve speed, quality, and scalability.
• Introduce automation, workflow tools, and operational technology where appropriate.
• Create dashboards and performance metrics to track organizational health and results.
• Lead ongoing improvement programs across the enterprise.
• Build and maintain risk controls and operational risk management systems.
• Identify operational threats and put mitigation plans in place.
• Strengthen controls that support continuity, resilience, and business stability.
• Work closely with Risk, Legal, and Compliance teams to maintain readiness and integrity.
• Oversee operational support across the full institutional client journey.
• Improve onboarding, service standards, and responsiveness to client needs.
• Ensure client-facing operations reflect professionalism, transparency, and institutional quality.
• Support client retention and satisfaction through strong operational execution.
• Partner with Product, Technology, Finance, Compliance, Marketing, Business Development, Risk, and Client Services.
• Lead cross-functional programs that advance strategic business goals.
• Align operational delivery with company priorities and client expectations.
• Encourage effective communication and collaboration across leadership and functional teams.
• Track business performance using data, metrics, and executive-level reporting.
• Provide operational insight and strategic recommendations to senior leadership.
• Ensure people, systems, and resources are allocated according to business priorities.
• Drive successful execution of major enterprise initiatives.
• Recruit, coach, and lead a strong Operations team.
• Set clear goals, expectations, and accountability standards for leaders and teams.
• Support succession planning, executive coaching, and leadership development.
• Build a collaborative, innovative, and high-performance team culture.

Requirements

• A bachelor’s degree in Business Administration, Finance, Operations Management, Engineering, or a closely related field is required; an MBA is preferred.
• At least 12 years of progressive executive leadership experience in operations, financial services, fintech, digital assets, or technology-led organizations.
• Demonstrated success in managing large operational teams in fast-growing environments.
• Strong command of operational strategy, business transformation, governance, and enterprise risk management.
• Proven ability to build scalable operating frameworks and improve enterprise performance.
• Excellent leadership, analytical, communication, and stakeholder management capabilities.
• Experience in digital assets, blockchain, fintech, or institutional financial services is preferred.
• Familiarity with non-custodial operating models and institutional client service environments is preferred.
• Background in regulated or highly controlled environments is preferred.
• Knowledge of workflow automation, enterprise systems, and business intelligence tools is preferred.
• Understanding of operational governance, audit readiness, and business continuity planning is preferred.

Perks & Benefits

• Competitive executive compensation structure.
• Performance-linked annual and quarterly bonus opportunities.
• Equity and/or long-term incentive participation.
• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off and executive wellness benefits.
• Leadership development and professional education support.

Additional Details

Position type: Full-time, exempt.

Reporting line: Chief Operating Officer (COO).

Location: New York, USA, with a hybrid and flexible working arrangement.

Expected Outcomes & KPI

• Operational excellence: efficiency improvements and shorter workflow cycle times.
• Organizational performance: stronger productivity, quality, and execution effectiveness.
• Client experience: higher satisfaction, faster onboarding, and better service delivery.
• Risk management: fewer operational incidents, stronger audit readiness, and better continuity.
• Scalability: higher automation, stronger infrastructure capacity, and readiness for growth.
• Strategic execution: better milestone achievement and completion of enterprise projects.
• Leadership: stronger engagement, retention, and leadership development outcomes.

Equal Opportunity Statement

The employer is committed to maintaining an inclusive workplace where people are respected and diversity is valued. Hiring decisions are made based on qualifications, performance, and business requirements, without discrimination on protected characteristics under applicable law.