Vice President, Service Operations

Company Overview

TIEM ENERGY is focused on helping people, companies, and communities move toward more sustainable practices while lowering their environmental impact. The company develops practical solutions that can scale, supporting cleaner energy adoption and more efficient use of resources. It works with a broad network of partners and stakeholders to create measurable environmental benefits and long-term business value. The team is built around mission-led work that combines innovation, strong execution, and social responsibility.

Role Summary

The Vice President of Service Operations is a full-time remote leadership position accountable for improving and overseeing service delivery across all customer groups. This person will direct the day-to-day functioning of service teams, maintain high support standards, strengthen operational performance, and drive ongoing improvement in systems and processes. The role also includes setting service benchmarks, tracking operational results, managing budgets, and ensuring service operations support the company’s sustainability-oriented direction. The VP will work closely with leaders across the business to improve customer experience, execute strategic programs, and increase efficiency. In addition, this leader will coach managers, encourage accountability and innovation, and participate in executive-level planning and decision-making.

Key Responsibilities

• Lead and improve the company’s service operations across all customer segments.
• Oversee daily service team activities and ensure support quality remains consistently strong.
• Establish service expectations, operating standards, and improvement priorities.
• Track performance data and operational metrics to guide decisions and corrective actions.
• Manage service-related budgets with attention to cost control and value generation.
• Coordinate with cross-functional leaders to align service delivery with broader business objectives.
• Drive initiatives that raise customer satisfaction and operational effectiveness.
• Coach and develop managers while helping build high-performing teams.
• Promote a culture of ownership, continuous improvement, and innovation.
• Represent service operations in executive discussions, planning sessions, and strategic reviews.

Qualifications

• Strong ability to analyze information, assess performance, and use insights to support operational decisions.
• Demonstrated success in improving customer satisfaction through effective service delivery and relationship management.
• Proven leadership experience, including managing managers, developing talent, and guiding strong teams.
• Solid experience in budgeting and financial oversight for service operations, with an emphasis on controlling costs and creating value.
• Background in strategic planning, including defining long-term service goals and aligning work with organizational priorities.
• Broad experience in service operations or a related area, preferably in energy, sustainability, or technology-focused environments.
• Strong communication and stakeholder management skills, with the ability to work effectively across functions and levels.
• Bachelor’s degree in business, engineering, operations management, or a similar field; an advanced degree is beneficial.
• Comfortable working remotely in a digitally enabled setting, with strong organization and decision-making skills.

Additional Information

This position is fully remote and based in the United States. No stipend or salary details were provided in the source.