Senior Technical Account Manager - Canada East

About DataVisor

DataVisor leads the market with its AI-driven Fraud and Risk Platform, known for delivering superior detection capabilities across industries. Its open SaaS architecture supports seamless data consolidation and enrichment, enabling scalability and real-time responses to new fraud and money laundering threats. The platform combines patented unsupervised machine learning, device intelligence, a robust decision engine, and investigative tools to ensure enhanced performance from the start. Flexible design allows enterprises to address complex multi-business cases efficiently, while reducing total costs. Trusted globally by Fortune 500 companies, DataVisor boasts a team of big data, machine learning, security, and infrastructure experts who foster a collaborative, outcomes-focused culture.

Role Overview

The Senior Technical Account Manager will oversee client relationships and become a trusted advisor for fraud and risk leadership within customer organizations. Collaborating with the Delivery Team, the TAM will guide customers through data integration and onboarding, championing best practices to maximize platform value. Responsibilities span assessing platform performance issues, offering technical recommendations on custom or built-in fraud detection models and automation rules, and coordinating with Customer Success, Engineering, and Product teams to drive client success.

Key Responsibilities

• Provide technical product support, handling escalations and resolving complex issues.
• Design machine learning and rule-based solutions tailored to customer fraud challenges.
• Lead detailed solution presentations in late-stage pre-sales discussions.
• Understand client-specific use cases and create plans to meet success criteria.
• Manage integration and product implementation lifecycle for customers.
• Organize and conduct business reviews and client presentations.
• Communicate client feedback to influence product roadmap development.
• Represent DataVisor at meetups, conferences, and events as a technical ambassador.

Qualifications

• Over 10 years of experience in client-facing technical roles within banking, payment, social, or e-commerce sectors, such as Technical Account Manager or Solution Consultant.
• Bachelor's degree in a technical or analytical field.
• Strong communication and presentation abilities.
• Effective time and project management skills focused on meeting deadlines.
• Experience with fraud detection and risk management is highly advantageous.
• Familiarity with coding and database technologies (e.g., Python, Java, SQL) is a plus.

Compensation and Benefits

• Annual salary between CAD 130,000 and 150,000, based on experience.
• Additional benefits include performance bonuses, paid time off, stock options, and health coverage.